The Field Service Technician will communicate closely with the Field Service Supervisor, as it relates to the accomplishment of directives, objectives, and the communication of the status of ongoing affairs. The Field Service Technician will also work closely with other production and service personnel, coordinating with them on various aspects of customer service requirements. The role involves troubleshooting, maintenance, and repair on multiple makes of generators with minimal guidance. The technician will diagnose, repair, adjust, and modify all components of the generator, engine, and switch gear. They will maintain a positive interface with service writers, foremen, the parts department, and customers, ensuring paperwork is kept updated and submitted upon completion. Meeting company and customer certifications and safety requirements is crucial. The position also includes performing administrative duties related to the role, routine maintenance, and daily tasks on packages within their Area of Responsibility (AOR). Observing and listening to turbines in operation to determine malfunctions and plan work procedures, while meeting budgeted labor hours for each job, is also a key responsibility. Driving to customer locations to diagnose and repair equipment and using computers or phone applications for web-based training and the work order system are essential. Other related duties may be assigned to assist with successful operations and business continuity.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED