Field Service Technician - Katy, TX

Rivian•Houston, TX

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills. The technician will work under the mentorship of senior technicians and leadership, primarily at a local service center, with potential work at remote locations, on mobile service routes, or at production facilities as business needs evolve. The role emphasizes safe, high-quality work, customer service, continuous learning, and growing ability to work with minimal supervision.

Requirements

Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, with possible weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments, and work order management systems.
Strong organizational skills, time management, attention to detail, and eagerness to learn.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Foundational understanding of basic electricity theory, including high- versus low-voltage awareness.
Basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalent credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories; build peer relationships and work under senior technician mentorship.
Use available technical resources and follow repair procedures while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and vehicle safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Complete required training, keep technical skills current, and maintain high-quality work with increasing independence.