Traveling Field Service Technician

MULTIVAC USA•Minneapolis, MN

2d•Onsite

About The Position

At MULTIVAC U.S., you’re part of a purpose-driven organization committed to delivering innovative, reliable solutions that help our customers succeed. We believe that our people are the foundation of our success, which is why we foster an environment where you can make a meaningful impact to world-class solutions, grow alongside an empowered and collaborative team aligned around shared goals, and be supported by a professional culture rooted in respect, accountability, and continuous improvement. Here, your contributions matter, your voice is heard, and your career has room to thrive. If you’re passionate about doing great work with committed teammates who are driven to succeed together, we invite you to explore this opportunity and consider joining our team.

Requirements

Use technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery.
Significant mechanical aptitude.
Ability to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally.
Strong electrical and mechanical experience.
Pneumatic and machine shop skills.
Ability to work independently.
Provide excellent customer service.
Ability to work well in high stress environments, always maintaining professionalism and excellent customer service.
Ability to respond and adjust to changing or new situations.
Must be able to travel with little notice as customer demands require.

Nice To Haves

Ideal candidates will excel at working independently, provide excellent customer service, and work well in high stress environments, always maintaining professionalism and excellent customer service.

Responsibilities

Troubleshoot or install complex, customized packaging and processing equipment at customer facilities.
Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.
Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
Provide contact information for service team for future service needs and parts needs.
Ensure customers are comfortable with operational and safety procedures of their equipment.
Complete service documentation of repairs made during the call and submit related trip expenses.
Submit reports that are complete, accurate, and submitted within 24 hours of job completion.
Complete weekly expense reports and time sheets in an accurate and timely manner.
Handle all expenses incurred in a cost-effective manner.