Traveling Field Service Technician

InCompass•Maple Grove, MN

About The Position

Timesavers, a manufacturer of wood and metal finishing equipment, is seeking a Traveling Field Service Technician to install, troubleshoot, and repair industrial machines and provide on-site customer training. The role requires professionalism, strong customer service, clear communication, mechanical and analytical problem-solving, and the ability to perform manual diagnostics when standard procedures or tools are unavailable. The technician will use knowledge of high- and low-voltage electrical systems and work in a dynamic environment that may involve schedule changes, occasional night and weekend work, overtime, and extended hours. The position requires 80%–100% domestic travel, with occasional international travel. The technician is responsible for completing and submitting service reports, timesheets, and expense reports promptly; obtaining customer signatures on completed reports; and communicating daily with the Service Scheduler and/or Manager about progress, schedule updates, and customer concerns. The role also includes responding independently to changing schedules or customer needs and performing other duties as assigned.

Requirements

High school diploma or GED.
At least 3 years of machine mechanical experience.
Ability to read blueprints, electrical schematics, and pneumatics.
Knowledge of test equipment, including coolant, CFM, static pressure, and multimeter.
Proficiency with PC usage and Microsoft Office.
Flexibility to travel on short notice and adapt to varied schedules.
Ability to perform 80%–100% domestic travel; occasional international travel may be necessary.
Valid driver’s license and clean driving record.
Ability to pass a background check and drug screening as required.

Nice To Haves

Associate’s degree in Electronics, Industrial Mechanics, HVAC, or a related technical field.
At least 5 years of experience.
Prior experience installing and troubleshooting industrial machines.

Responsibilities

Install, troubleshoot, and repair machines using mechanical and analytical thinking and manual diagnostics.
Use knowledge of high- and low-voltage electrical systems.
Provide on-site customer training on proper machine usage and maintenance.
Complete accurate service reports detailing work performed, hours, travel time, expenses, and machine condition.
Obtain customer signatures on completed reports and submit documentation promptly after job completion.
Submit service reports, timesheets, and expense reports in a timely manner.
Communicate daily with the Service Scheduler and/or Manager about work progress, schedule updates, and customer concerns.
Respond proactively and independently to schedule changes or customer needs.
Demonstrate professionalism, dedication, and commitment to excellent customer service, and communicate effectively with customers, management, and colleagues.
Perform other duties as assigned.