Traveling Field Service Technician

InCompass•Maple Grove, MN

4d•$31 - $36

About The Position

Timesavers, a manufacturer of wood and metal finishing equipment, is seeking a Traveling Field Service Technician to install, troubleshoot, and repair industrial machines and provide on-site customer training. The role requires mechanical and analytical problem-solving, electrical knowledge of high and low voltage, and professional communication with customers, management, and colleagues. The technician documents service work, hours, travel, expenses, and machine condition, and submits reports and related documentation promptly. The position requires frequent domestic travel, occasional international travel, flexibility for schedule changes, and possible overtime or evening and weekend work.

Requirements

High school diploma or GED.
At least 3 years of machine mechanical experience.
Ability to read blueprints, electrical schematics, and pneumatics.
Knowledge of test equipment, including coolant, CFM, static pressure, and multimeter.
Proficiency with PCs and Microsoft Office.
Flexibility to travel on short notice and adapt to varied schedules.
Valid driver’s license and clean driving record.
Ability to pass background check and drug screening as required.

Nice To Haves

Associate’s degree in Electronics, Industrial Mechanics, HVAC, or a related technical field.
At least 5 years of experience.
Prior experience installing and troubleshooting industrial machines.

Responsibilities

Demonstrate professionalism, dedication, and commitment to excellent customer service.
Communicate clearly and professionally with customers, management, and colleagues.
Install, troubleshoot, and repair machines, using mechanical and analytical thinking to diagnose issues and find solutions when standard procedures or tools are unavailable.
Apply knowledge of high- and low-voltage electrical systems.
Train customers on proper machine use and maintenance at their sites.
Complete accurate service reports documenting work performed, hours, travel time, expenses, and machine condition.
Obtain customer signatures on completed reports and promptly submit documentation after jobs are completed.
Submit service reports, timesheets, and expense reports in a timely manner.
Communicate daily with the Service Scheduler and/or Manager about work progress, schedule updates, and customer concerns.
Respond proactively and independently to schedule changes and customer needs.
Perform other duties as assigned in a dynamic, fast-paced environment.