Field Service Technician

Sagent•Philadelphia, PA

77d•Onsite

About The Position

Sagent is growing its Field Service team and is looking for mechanically and technically skilled professionals who enjoy troubleshooting, solving problems, and working independently in the field. As a Field Service Technician, you will support customers throughout an assigned regional territory, servicing commercial equipment including scales, slicers, ovens, wrapping systems, packaging equipment, and related technology commonly used in grocery, deli, retail, and similar environments. This is a hands-on, customer-facing role with plenty of independence, backed by training, experienced technicians, and technical support when you need it. Most service is performed within your assigned region, and technicians are typically home nightly.

Requirements

Strong mechanical aptitude and technical problem-solving skills
Experience installing, repairing, maintaining, or troubleshooting equipment
Experience with electromechanical systems, electronics, instrumentation, equipment repair, maintenance, IT hardware, or a related technical field
Ability to learn new equipment, technology, and diagnostic tools
Strong customer-service and communication skills
Ability to work independently, stay organized, and manage a field-based schedule
Valid driver's license and satisfactory driving record
Reliable transportation and residence within the assigned service territory

Nice To Haves

Technical education, formal training, and previous field service experience are preferred; however, we also value candidates with the right combination of hands-on experience, mechanical aptitude, technical ability, and willingness to learn.

Responsibilities

Troubleshoot and repair mechanical, electrical, electronic, software, and PC-based equipment
Perform preventative maintenance, calibrations, repairs, and equipment installations
Diagnose equipment issues and determine appropriate solutions
Work directly with customers to communicate findings and completed service work
Manage service calls and required documentation throughout your day
Maintain company-issued tools, equipment, and assigned service parts
Partner with technical support and other Field Service Technicians when additional expertise is needed
Follow applicable safety, quality, and regulatory requirements

Benefits

$1,000 special hiring bonus
Guaranteed 40 hours per week
Overtime opportunities
Mileage reimbursement for business travel
Medical, dental, and vision benefits – eligible first day of month following hire date
401(k) retirement plan with company match up to 6% - full vesting after one year of service
Paid time off and company-paid holidays – 2 weeks of Paid Time Off + 2 Floating Holidays + 8 Holidays
Company-provided onboarding and technical training
Company-issued tools, laptop, and test equipment needed for the role
Assigned regional service territory — typically home nightly
Ongoing technical support and opportunities to expand your skills as our Field Service organization grows