Field Service Technician

OWL Services•Town of Colonie, NY

8d•$24 - $26

About The Position

The Field Service Technician services and installs electronic equipment, including security, point-of-sale (POS), and EV charging equipment. The role performs troubleshooting, inspection, repair, testing, and maintenance, and may provide temporary support in other geographic areas for installations and upgrades. Work takes place indoors and outdoors and includes an on-call rotation and overnight travel.

Requirements

Mechanical aptitude and troubleshooting skills.
Must be able to work independently and be a strong problem-solver.
Strong attention to safety and willingness to follow safety protocols.
Participate in a 24/7 on-call rotation with other technicians in the area.
Must be able to travel up to 30–40% overnight.
High school diploma or equivalent.
Good driving record.
Ability to travel and possess air travel documents, such as a REAL ID or passport.
Proficiency using a computer and smartphone.
Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist; climb a ladder; and lift or carry up to 70 pounds.

Nice To Haves

One or more years of experience working in an electrical capacity.
Experience with POS systems such as Verifone or NCR.
Experience with alarms.

Responsibilities

Troubleshoot, inspect, replace, and repair electro-mechanical devices such as cash registers, coin changers, security equipment, alarms, and point-of-sale equipment.
Perform EV charger testing, including torque, thermal imagery, insulation (megger), and performance reporting.
Locate system performance issues and correct ground faults.
Complete service requests and maintenance repairs promptly and professionally.
Review work orders, manuals, and drawings to perform equipment maintenance and service correctly.
Use testing devices and job-related hand and power tools.
Provide temporary support in other geographic areas for new installations and upgrades when assigned.
Perform other duties as required.