Field Service Technician

Morris Midwest • Waukesha, WI

20d

About The Position

Morris Midwest is seeking a Field Service Technician to support manufacturers of precision machined parts. The role travels to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls. The technician researches machine issues using manuals, technical documents, and internal and vendor resources; documents machine status, repairs, and installations; and provides preventative maintenance, after-sales technical support, and customer training. The role also requires maintaining in-depth knowledge of the machine tool industry and the company’s represented product lines. The position involves flexible hours and frequent travel and driving throughout a regional territory.

Requirements

• Five years of experience with CNC machine repair.
• Experience with Microsoft Office Suite and other business programs as required.
• Ability to read and interpret drawings and schematics.
• Excellent technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job, including flexible hours and frequent travel and driving throughout a regional territory.
• Ability to work responsibly and professionally at dynamic job sites with tight timelines, changing priorities, and interaction with customers and team members.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Complete and submit documentation to the office and customer regarding machine issues, repairs, and installation status.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Conduct after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the product lines represented by the company.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Market-competitive comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance.
• Three or more weeks of vacation to start.
• Ten company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed