Field Service Technician - Networking

Vivant • Farmers Branch, TX

7d • $50,000 - $80,000 • Onsite

About The Position

Vivant is hiring a hands-on Field Service Technician to support customers at locations throughout the Dallas-Fort Worth area. The role focuses on installing, servicing, and troubleshooting networking equipment and connected technology at customer sites, including routers, switches, wireless access points, PoE devices, IP cameras, and other network-connected equipment. The technician inspects equipment and physical connections, diagnoses hardware or connectivity issues, replaces faulty components as needed, and works with Vivant’s remote support team when configuration changes or additional assistance are required.

Cabling and low-voltage work may be needed, but the primary focus is networking equipment and connectivity rather than cable installation alone. The technician works independently at customer sites, takes ownership of issues through resolution or escalation, and verifies equipment and services are working before closing out each visit. The schedule is typically Monday through Friday, 8:00 AM–5:00 PM; some projects run late or require weekend work. Work is mostly in the Dallas-Fort Worth area, with about 25% travel outside the market.

Pay is $25–$40 per hour, based on experience. A $1,500 bonus is offered after 90 days for meeting KPIs, having no unapproved absences, and completing installs on schedule according to the SOW and company standards. The posting also mentions healthcare, recognition and rewards, company events, and a path to promotion.

Requirements

• Professional experience in field service, on-site technical support, or installing and troubleshooting networking or connected equipment at customer locations.
• Hands-on experience installing, servicing, inspecting, and troubleshooting routers, network switches, wireless access points, or similar equipment.
• Practical understanding of networking and connectivity fundamentals, including Ethernet, IP addressing, DHCP, DNS, VLANs, and PoE, sufficient to recognize common issues and communicate findings.
• Ability to troubleshoot equipment and physical connectivity issues methodically and identify when an issue requires escalation to remote support or the ISP.
• Ability to work independently at customer sites, follow technical instructions, prioritize assignments, and take ownership of issues through resolution or appropriate escalation.
• Strong customer service, communication, problem-solving, and documentation skills.
• Ability to travel to customer sites throughout the Dallas-Fort Worth area.
• Ability to work some late-running projects and weekend work.

Nice To Haves

• Experience supporting restaurants, retail locations, hospitality businesses, or other commercial or multi-location environments.
• Experience with IP cameras, point-of-sale (POS) systems, VoIP phones, or other network-connected business equipment.
• Familiarity with networking equipment and platforms such as Cisco, Ubiquiti, or Meraki.
• Additional experience with low-voltage systems, structured cabling, cable termination, and cable testing.
• Industry certifications such as CompTIA Network+ or Cisco CCNA.

Responsibilities

• Install, service, inspect, and troubleshoot routers, network switches, wireless access points, PoE devices, IP cameras, and other network-connected equipment at customer sites.
• Inspect equipment and physical connections, identify hardware or connectivity issues, and replace faulty components when needed.
• Troubleshoot networking and connectivity problems methodically and determine whether issues require escalation to remote support or the ISP.
• Work with Vivant’s remote support team when configuration changes or additional technical assistance are needed.
• Work independently at customer sites, follow technical instructions, prioritize assignments, and take ownership of issues through resolution or appropriate escalation.
• Verify that equipment and services are working before closing out customer visits.
• Travel to customer locations throughout the Dallas-Fort Worth area and, as needed, outside the market.
• Perform cabling and low-voltage work when needed.

Benefits

• Healthcare
• Recognition and rewards
• Company events
• A path to promotion
• $1,500 bonus after 90 days, subject to the stated performance and attendance criteria

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed