Field Service Technician (JP/EN bilingual)

MIMAKI USA INC•Carson, CA

25d•$30 - $36•Onsite

About The Position

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties. This role involves providing on-site technical assistance, developing service handbooks, and conducting training on equipment operations. The position requires a strong communication link between the customer and the company to ensure effective service.

Requirements

Bilingual in Japanese and English.
Legally authorized to work in the United States at the time of application.
Associate’s Degree; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficient on Company-provided hardware and software.
Valid Driver's License.

Nice To Haves

Candidates on OPT are welcome to apply.
Visa sponsorship may be considered in the future based on performance and business needs.

Responsibilities

Installs new or modified equipment at the customer's facility to ensure full functionality according to specifications.
Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine the nature and scope of the problem.
Analyzes review and inspection findings to determine the source of problem and recommends repair, replacement, or other corrective action.
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
Provides on-site technical assistance to help troubleshoot and repair equipment.
Maintains records of performance reports.
Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.