Field Service Technician

ABB•Remote, AZ

18d•$58,500 - $93,600•Remote

About The Position

ABB is hiring a Field Service Technician to support its Smart Power business, which provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The role is remote, with successful candidates located in Arizona, and reports to the Service Manager. The technician performs customer-facing service work in accordance with work instructions, customer orders and expectations, and ABB quality and safety guidelines. The work includes troubleshooting, installation and commissioning, maintenance, repairs, upgrades, retrofits, replacements, and other equipment lifecycle services. The technician also identifies operational improvements, helps prevent equipment failures, communicates service timelines to customers, and supports customer satisfaction and retention. The position requires relevant education and experience servicing critical power equipment, with different qualifying combinations of education and experience. Applicants must already be authorized to work in the United States for ABB. The expected annual base salary is $58,500–$93,600. Eligible US employees may access the benefits described in the posting.

Requirements

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology and at least 1 year of experience servicing critical power equipment; or an associate degree in electrical technology and at least 3 years of such experience; or a high school diploma/GED and equivalent work and/or military experience, with at least 5 years servicing critical power equipment.
Advanced ability to communicate information in writing and verbally to varying levels within the organization.
Advanced ability to use Microsoft Office products.
Moderate ability to project manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Ability to collaborate well with others.
Ability to work with a sense of urgency and ownership until the job is complete.
Must already have work authorization permitting employment with ABB in the United States.

Responsibilities

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, identify technical issues, and conduct certified on-site troubleshooting.
Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Build and maintain positive customer relationships to enhance satisfaction.
Identify potential new sales opportunities while addressing customer needs, and communicate opportunities internally.
Proactively detect potential equipment failures and recommend corrective actions.
Identify and suggest product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Report unsafe practices and incidents promptly.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2x base pay.
Company-paid AD&D insurance equal to 1x base pay.
Voluntary life and AD&D coverage, employee-paid up to maximums.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave for up to 6 weeks.
Employee Assistance Program.
Health Advocate resources for mental and behavioral health, health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.