Field Service Technician 4

HOLT Group•San Antonio, TX

21d•Onsite

About The Position

The Field Service Technician IV provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions light and heavy construction equipment. The position performs intermediate repairs and troubleshooting with minimal supervision, follows safety and company policies, and models the company’s mission and core business values. The technician collaborates with internal and external resources and participates in ongoing self-development. The role includes documenting jobs, preparing service reports, ordering parts, maintaining customer records, communicating progress to supervisors and customers, and participating in work-order quotations. The technician may act as a team leader and mentor lower-level technicians. Travel is required and may involve overnight stays. Overtime may be required based on workload and customer needs.

Requirements

More than four years of heavy equipment experience required; six or more years preferred.
High school diploma or equivalent preferred.
Valid driver's license required.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems.
Exceptional customer service skills.
Intermediate diagnostic and troubleshooting skills.
Planning and organizing skills to prioritize and plan work, use time efficiently, and plan for additional resources.
Equipment operation and control skills.
Ability to select the tools and equipment needed for a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work under fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower-back muscles to provide support over time without fatigue.
Ability to frequently move materials or equipment weighing up to 80 lb.
Ability to maintain constant movement and use of limbs, with good manual dexterity, coordination, and stamina.
Ability to climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
Ability to react routinely to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to wear common protective or safety equipment and work outdoors around moving mechanical parts and noise.
Ability to work in weather extremes, including inclement weather, heat, cold, and humidity; tolerate exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment; and perform work in cramped spaces or high places.

Nice To Haves

Six or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform intermediate off-site repairs and troubleshooting with minimal supervision.
Troubleshoot equipment, diagnose malfunctions, and conduct failure analysis.
Remove and install parts; disassemble and assemble components to CAT specifications.
Test repairs, make adjustments, and verify proper operation.
Prepare job documents and service reports, order parts, maintain customer records, and access necessary databases.
Act as a team leader and mentor or coach other technicians.
Participate in quotation of work orders.
Operate equipment and vehicles while maintaining necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicles in good, clean, working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks to meet flat-rate time and rework standards.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain professionalism with internal and external customers.
Maintain regular and punctual attendance.
Travel as required, with possible overnight stays.
Perform other duties as assigned.