Field Service Technician

Putzmeister•Lakeland, FL

22d

About The Position

Act as the Putzmeister Field Service Representative in the assigned region and build and maintain business relationships that position Putzmeister as providing premier product support. Establish regular communication and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives. The role provides field service and technical support to customers and agents, including troubleshooting equipment issues, commissioning new equipment, training users, coordinating inspections and repairs, and supporting authorized service centers. The position requires travel to customer locations, sometimes on short notice, and travel of 75% or more.

Requirements

Excellent communication skills.
5–10 years of technical experience.
Willingness and ability to travel 75% or more.
Associate or bachelor’s degree in Engineering, Heavy Equipment Technology, or Industrial Technology, or equivalent experience.
In-depth knowledge of mobile hydraulic, electrical, and mechanical systems.
Complete mandatory safety training through the Total Compliance Management program.
Complete on-the-job training.

Nice To Haves

Multilingual ability, particularly Spanish and/or German.
Concrete industry experience.

Responsibilities

Manage time and territory to provide timely and effective resolution of customers’ equipment problems and concerns in the field, sometimes in difficult situations.
Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
Professionally communicate information concerning repairs, production issues, product quality, or customer-related issues.
Provide in-service or commissioning of new equipment at customer locations and complete handover documentation.
Provide professional training to customers and agents in the field on machine operation, troubleshooting, and repair techniques.
Provide technical support to agents and customers through channels such as email, telephone, and text, and manage warranty and goodwill issues and concerns.
Coordinate boom inspections and welding repairs as needed, and provide or complete required documentation for records.
Market and support Authorized Service Centers (dealers) to customers for repair work and parts purchases, both in and out of warranty.
Aid in evaluating and selecting potential Service Centers (dealers), and assist in measuring service centers against established PM Service Standards.
Prepare timely, well-written, concise field service reports and file them weekly.
Keep abreast of industry technology and trends, including concrete pumping applications and processes.
Perform additional duties as requested or required.
Build and maintain business relationships that position Putzmeister as providing premier product support.
Establish regular communication and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives.