Field Service Technician

Shrive Technologies LLC•Emmett Charter Township, MI

71d•Onsite

About The Position

This role involves providing comprehensive field service support for various hardware and software technologies. The technician will be responsible for the installation, configuration, troubleshooting, and maintenance of computer workstations, peripherals, and other IT equipment. This includes performing tasks such as imaging operating systems, managing assets, and resolving technical issues for end-users. The position requires strong customer service and problem-solving skills, with the ability to work independently and as part of a team. The technician will also be involved in on-call support and travel to different sites as needed.

Requirements

3 Years minimum relevant experience.
Hardware Support: PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video).
Tools: Windows OS, MS Office, O365, Mac OS (preferred).
Ticketing System: ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management).
Excellent Communication – soft skills (read, write & speak).
Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity.
Ability to travel to the Near By Site in case of a need.
Work from Office on Daily (No WFH).
Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops.
Ability to move/lift/carry up 50 lbs of weight.
Safely move equipment point to point using wheeled carts and vehicles.
IMACD & Asset Inventory experience.
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
Ability to use remote desktop connectivity applications.
Working knowledge of imaging utilities such as Ghost, SCCM, etc.
Delivery and setup of PC equipment to end-users.
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone).
Demonstrated proficiency in Microsoft OS and Microsoft application.
Demonstrated proficiency for installation of desktop software and troubleshoot.
Working knowledge of Microsoft Active Directory and GPO.
Strong customer service skills.
Strong troubleshooting skills.
Significant, demonstrated experience with Microsoft Windows operating systems.
Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98.
Servers: 2012, 2008 r2, 2008, 2003, 2000.
Functionally capable with Apple OS X.
Advanced troubleshooting skills with hard drive encryption software.
Advanced level skills in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook configuration issues with Exchange.
Strong client-side remote access troubleshooting skills.
Demonstrate strong skills supporting printers in an enterprise environment.
Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
Strong software installation and support skills.
Disciplined, systematic problem solving skills required.

Nice To Haves

Microsoft Certification (preferred)
ITIL Certification (Preferred)
CCNA Certification (preferred)
Mac OS experience
Experience with imaging utilities such as Ghost, SCCM, etc.

Responsibilities

Perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity.
Travel to the Near By Site in case of a need.
Disconnect/reconnect computer workstations, peripherals, and phone equipment.
Perform Imaging and reimaging of Windows Operating system for Desktop and Laptops.
Move/lift/carry up to 50 lbs of weight.
Safely move equipment point to point using wheeled carts and vehicles.
Perform IMACD & Asset Inventory.
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Use documentation and knowledge articles to provision operating systems and software onto workstations and laptops, and solve common issues.
Use remote desktop connectivity applications.
Deliver and set up PC equipment to end-users.
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
Provision and Support wireless devices (e.g., Blackberry, Android, and iPhone).
Install desktop software and troubleshoot issues.
Support printers in an enterprise environment.
Create and reference documentation and knowledge articles using Micron tools.
Perform software installation and support.