Field Service Technician

Palm Harbor Homes • Goodyear, AZ

4d

About The Position

The Production Service Technician addresses customer issues on site to the customer’s satisfaction and in a timely manner, in accordance with Cavco warranties and commitments. The role supports ongoing customer loyalty and brand support by resolving issues, identifying and addressing defects, and helping customers understand their product purchases. The technician may work independently or under direct supervision, following defined process steps subject to continuous quality review and coaching as needed.

Requirements

• High school graduate with some college.
• 2–4 years of previous relevant, related experience.
• Ability to anticipate and solve practical problems or resolve issues.
• Demonstrated in-depth customer service history.
• Effective oral and written communication with co-management and internal and external customers.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Valid state driver’s license.
• Maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Responsibilities

• Install and repair Cavco products, including on-site post-installation repair, calibration, and maintenance, applying knowledge of electronics, electrical circuits, and appliances.
• Review work orders, manuals, blueprints, and schematic diagrams to determine tasks and the tools, equipment, and parts needed.
• Discuss assignments with customer representatives and inspect installation sites to verify electrical supply wires, conduit, switches, and circuit breakers meet specifications.
• Test electrical components such as wiring, switches, and relays, and replace faulty components using hand tools.
• Conduct routine preventive maintenance according to established guidelines and schedules.
• Ensure Cavco products meet defined specifications.
• Train customers in equipment operation as needed.
• Repair faulty printed circuit boards as needed.
• Be available for on-call emergency repairs outside business hours as needed.
• Travel as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED