Field Service Technician

Bray•Houston, TX

53d•Onsite

About The Position

Bray International, founded in 1986, is a global leader in industrial valves, actuators, and control products, delivering innovative flow control solutions to customers in over 40 countries. As a privately held company with nearly four decades of engineered excellence, Bray has built a strong reputation for high-performance products, superior value, and exceptional customer service. Our fully integrated product line serves over 12 diverse industries, meeting the rigorous demands of the process sector with reliability and precision. Driven by a long-standing commitment to excellence, Bray offers the stability of a trusted, privately owned organization that continues to grow through innovation, collaboration, and integrity. Guided by our vision to be the most respected and successful valve, actuator, and controls company in the world, Bray places people—our employees, customers, and partners—at the heart of everything we do. We pursue progress through continuous improvement, a family-like culture, and an entrepreneurial spirit that shapes the future of flow control solutions. This technician will support our sales team, distributors and end-users of our products with technical questions and processing RMA returns related to the use of our products. You will work directly with our Warranty division and have a major impact on our customers and the relationship we maintain with them. The Bray Commercial Field Engineer will report directly to the BCD Operations Manager.

Requirements

Bachelor’s degree in a related field
Experience providing electrical, pneumatic, and mechanical technical support
Knowledge of butterfly, ball, globe, and pressure-independent control valves
Familiarity with electric motor actuators and pneumatic piston/diaphragm actuators
Experience with electrical control systems, including PLCs, BMS, Arduino, and Raspberry Pi platforms
Proficiency in the use of electrical test equipment, including multimeters, signal generators, and power supplies
Understanding of Ethernet, BACnet, and Modbus communication networks
Strong computer skills, including Microsoft Office (Excel, Word, Outlook), 2D AutoCAD, 3D modeling software, and other relevant applications
Ability to periodically lift up to 50 lbs.
Valid driver’s license required
Must be legally authorized to work permanently in the United States without sponsorship
Must be self-motivated and have a willingness to grow their knowledge with Bray Commercial products, their functionality, and use
Excellent oral and written communication skills
High-energy, flexible, self-starter, hands-on, comfortable working individually and in a team environment to reach goals.
Strong attention to detail
Able to adapt to new situations

Responsibilities

Travel to customer facilities to provide troubleshooting and repair
Provide technical support to Bray employees, distributors, and customers
Assist the Quality/RMA Department with technical troubleshooting, emails, and documents
Create and update technical marketing/published product offering documents