FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Shreveport, LA

15d

About The Position

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses equipment problems, performs mechanical repairs, verifies that repairs meet specifications, documents work, and communicates with customers. The role also involves maintaining a professional image and a clean service van, coordinating van maintenance, protecting customers and the public, and submitting required paperwork and time records.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to determine malfunctions and diagnose problems.
Offer solutions that meet customer specifications and provide estimates when appropriate.
Inspect equipment and perform mechanical repairs after analyzing the breakdown.
Document repair details on work orders, including the equipment model, serial number, and hour-meter reading.
Obtain customer signatures and communicate repair needs and completed work to customers.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired trucks to verify conformance to specifications.
Represent Equipment Depot to customers.
Maintain a professional image and keep the service van clean inside and out.
Coordinate with operations or the service manager to schedule routine service-van maintenance and address other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return work orders, fuel receipts, sublet invoices, and other paperwork to the field service coordinator daily.
Submit time cards by 9:00 a.m. daily; when dispatched from home, call in time to the service administrator by 9:00 a.m.