OH - Field Service Technician
About The Position
The Field Service Technician provides customer service and technical support for inmate technology systems at assigned correctional facilities, including inmate phones, video visitation systems, and tablets. The role requires a trustworthy, versatile technician with experience in telecommunications, computer systems, repair, maintenance, and system support. Daily data entry and regular communication with correctional facility personnel are required. The technician works independently onsite while interacting with customers, employees, vendors, contractors, and partners to resolve issues and maintain effective service. The position is based in the Mansfield/Richland area of Ohio, includes daily travel throughout an assigned geographical area, and may involve overnight travel. The technician will have daily and/or weekly contact with the state manager and FSM to review problems and facility tasks, and must follow company and correctional-facility guidelines. The listed job shift is on-call.
Requirements
- At least 2 years of telecommunications experience, including installation, repair, and troubleshooting of inmate communication systems such as inmate telephones, video visitation systems, TTY or VRS units, and Wi-Fi/access points.
- At least 2 years of computer and network installation and repair experience.
- High school diploma or GED.
- Strong organizational, interpersonal, presentation, and communication skills.
- Exceptional customer service skills.
- Basic computer skills.
- Ability to travel daily throughout the assigned geographical area; overnight travel may be required.
- Ability to consistently pass criminal background screens.
- Ability to work independently within correctional facilities and interact with customers, employees, and partners.
Nice To Haves
- Some college courses.
- Knowledge of VLANs and advanced network configurations; telecommunications and VoIP knowledge is a plus.
- Previous inmate telecommunications experience.
- Experience with wireless networking and cabling.
- Knowledge of fiber-optic cable testing, splicing, and provisioning.
- Basic understanding of network and bandwidth capabilities of services offered.
- Telecom wiring, computer maintenance and repair, general mechanical aptitude, and software application experience.
Responsibilities
- Troubleshoot, correct, and service issues with inmate technology systems.
- Maintain, repair, and operate onsite telecommunications hardware, networking hardware and software, access points, electronic equipment, and wiring at assigned correctional facilities.
- Address basic telephone repair and maintenance needs at facilities.
- Meet service requirements established by customer contracts.
- Build and maintain working relationships with facility personnel and customer contacts.
- Work with correctional personnel, vendors, and contractors to resolve onsite technical problems.
- Monitor time and control service-related expenses.
- Deliver services in a timely and effective manner to support optimal system performance and customer satisfaction.
- Provide onsite instruction and training for site personnel as necessary.
- Enter data daily.
- Communicate regularly with correctional facility personnel and the state manager and FSM about service issues and facility tasks.
- Follow company and correctional-facility guidelines.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
