Lead Field Service Technician - Honda - Marysville, OH

Plug Power Inc•Remote US Ohio, OH

5d•$25 - $26•Onsite

About The Position

The Lead Field Service Technician services Plug Power fuel cell products installed in electric lift trucks at assigned customer locations. The role performs preventive maintenance, diagnostics, troubleshooting, breakdown response, retrofits, and software and hardware upgrades. It may also involve maintaining high-pressure hydrogen storage, delivery, and fueling systems, and communicating with customer personnel and hydrogen suppliers about aftermarket support. The Lead Technician is responsible for site-level fleet performance and availability, accurate inventory and documentation, and maintaining 5S standards. Lead duties include managing hydrogen-system maintenance and preventive-maintenance schedules, ensuring inspections and audits are completed, communicating operational priorities and issues to customers and management, and mentoring and supporting technicians. The position requires travel as business needs dictate, safe vehicle operation, and professional customer interactions.

Requirements

High school diploma or equivalent with technical electrical coursework.
Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
Ability to lift 50 pounds regularly without assistance.
General mechanical aptitude.
Computer and software skills applicable to the role, including Word, PowerPoint, Excel, and Outlook.
Strong interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
Excellent verbal and written communication skills.
Creativity in solving technical problems.
Ability to work independently.
Strong commitment to quality.
Time-management skills and ability to handle multiple tasks.
Punctuality and reliability.
Must provide a standard set of personal tools; Plug Power provides specific fuel-cell tools.
Complete required onboarding and customer-site training.
Ability to create work orders, order parts, and close out work orders.
Ability to use email, text alerts, expense systems, service portals, and other required systems.
Ability to use a multimeter and follow standard procedures and use tools for tasks such as swaging, clamping, and crimping.
Ability to submit accurate daily Beginning of Day and End of Day reports and escalate issues to technical support and management when needed.
Ability to clear alarms for hydrogen pads and dispensers and perform pad and dispenser inspections.
Willingness to learn and accept training and coaching; positive, cooperative, courteous, and respectful team conduct; honesty and integrity; professional customer service; and consistent adherence to safety standards and Field Service processes and procedures.
Ability to check floating and isolated grounds, replace stacks on various GenDrive models, perform hands-on lockout/tagout, receive and ship batteries and parts, replace fueling nozzles and wearable hydrogen-system components, use HPTT, reset hydrogen gas compressors, and lock cascade valves.
Attend and participate in the Field Service Technical Training Program.
Strong task follow-through and productive use of time, including during low-volume repair periods; practice and exhibit 5S standards.
Communicate effectively with Regional Service Representatives and Regional Service Managers and keep management informed of site-level matters.
Willingness and ability to respond to off-shift needs.
Maintain assigned-site performance and meet applicable site truck availability and evaluation requirements.
Preserve hydrogen-system pressure above 5,000 psi at specified sites and ensure scheduled maintenance, inspections, and audits are completed.

Nice To Haves

Knowledge of lift-truck operation and applications is highly preferred.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at assigned locations.
Perform specialized service procedures, including field retrofits and software and hardware upgrades.
Provide emergency support to customers as required.
Purchase tools, equipment, and parts for customer service and support as required.
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems as needed.
Communicate with customer personnel and hydrogen suppliers regarding aftermarket fuel-cell support.
Provide regular feedback to regional service representatives about fuel-cell performance and field maintenance issues.
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
Exhibit and enforce safety procedures in the field and at customer sites.
Travel as required for business needs and drive safely while adhering to traffic laws.
Represent Plug Power professionally in all interactions.
Ensure site truck availability and work toward applicable customer-site availability targets.
Maintain ownership of performance at assigned customer sites, including accurate inventory and 5S standards.
Maintain hydrogen-system pressure above 5,000 psi at specified sites and manage preventive-maintenance schedules.
Assign audits and inspections among technicians and ensure required product and system checks are completed.
Ensure daily hydrogen-pad inspections are completed and work orders are entered for identified deficiencies.
Ensure efficiency audits are completed monthly or as required.
Communicate regularly with customers and the Regional Service Manager; support customer meetings and daily Beginning of Day or End of Day reports.
Communicate work priorities, downed-unit status, hydrogen-system updates, schedules, and shift-to-shift information to onsite technicians.
Mentor technicians, train them on site-specific policies, and provide technical guidance and support.
Regularly update Resource Managers and Regional Service Managers.
Perform other duties as assigned.