Field Service Technician

Visual Sound•Baltimore, MD

About The Position

Visual Sound is seeking a Field Service Technician for its Baltimore, Maryland office. This role ensures the optimal performance of audio-visual integration systems through hands-on installation, testing, troubleshooting, component repair, quality control, and preventative maintenance at client sites. The technician provides on-site repairs, technical training, and support, connecting technical expertise with customer satisfaction.

Requirements

At least 3 years of related experience servicing audiovisual systems.
Basic knowledge of industry software, such as AMX, Crestron, and DSP setup.
Experience with Sony, Barco, NEC, AMX, and other common AV manufacturers.
Experience with Cisco and Extron switchers.
Ability to work in fast-paced environments and manage multiple responsibilities.
Strong customer service abilities and verbal and written communication skills.
Ability to read and understand blueprints, schematics, and training manuals.
Ability to operate a multimeter, oscilloscope, and other related industry and test equipment.
Computer literacy, including Windows, Microsoft Word, Microsoft Excel, and scheduling programs.
Detail-oriented and self-sufficient, with excellent time-management skills.
Strong problem-solving and troubleshooting abilities.
Ability to lift more than 50 pounds.

Responsibilities

Provide on-site service calls and preventative maintenance at customer job sites.
Troubleshoot complex audio, video, and control systems, including repairing or replacing projection systems, video and audio systems, controls, and switchers.
Coordinate product returns and exchanges with the service coordinator.
Install, modify, and test integrated systems, including selecting, setting up, and operating standard test equipment.
Interface with project managers and clients.
Provide technical assistance to other departments and staff as needed.
Provide technical phone support to customers and internal staff, including answering questions and offering troubleshooting suggestions.
Provide service coordinators with assigned case numbers and close-out paperwork or information in a timely manner.
Demonstrate product and system capabilities to clients at all levels, including one-on-one demonstrations.
Complete documentation promptly, including material and labor reports, preventative maintenance reports, expense reports, job-costing records, and timesheets.
Develop and promote the company's presence as a service provider in the assigned market.
Establish and support customer relationships using personal selling skills and contacts.
Perform other activities and responsibilities as directed by management.