Field Service Technician

QUALITY EQUIPMENT•New Bern, NC

24d

About The Position

Quality Equipment is seeking a Field Service Technician for its New Bern store. The company is a John Deere dealer with 35 locations serving agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. The position performs diagnostics, repairs, component and machine assembly and disassembly, and other assigned service work on agricultural and turf equipment and established Ag Management Solutions (AMS) products. The technician documents work, accounts for time and materials, reports additional repairs and unsafe or unserviceable tools, equipment, or vehicles, and follows safety rules. The role involves customer interaction, operating diagnostic equipment and vehicles, and working with tools and technical manuals. Physical demands include lifting up to 50 pounds, frequent bending and other movement, close detailed visual work, occasional driving short and long distances, tool and office-equipment manipulation, and medium-to-high noise exposure. Employees receive competitive base wages and a structured bonus program. Benefits currently include medical and dental insurance, a flexible spending account, life insurance, paid time off, paid holidays, a 401(k) program with employer match, and a company discount. Quality Equipment also provides significant paid training and opportunities for professional and personal development.

Requirements

High school diploma or equivalent experience.
At least 3 years of experience performing service repairs.
Ability to document diagnoses and completed work in routine reports or repair orders.
Proficient knowledge of engines, transmissions, electrical systems, and/or hydraulic systems.
Ability to use a personal computer and various types of diagnostic equipment.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic repairs and required maintenance using special tools and equipment while following Technical Manual procedures.
Ability to speak effectively one-on-one with customers.
Ability to operate vehicles and equipment used for diagnostic purposes.
Valid driver’s license for potential driving situations.
Must possess a set of tools.

Nice To Haves

Ability to operate a forklift.

Responsibilities

Perform basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products.
Disassemble, assemble, and repair components and machines.
Perform service tasks assigned by the Service Manager.
Complete required forms documenting work performed on repair orders.
Report additional work required to the Service Manager to support proper and safe customer operation of equipment.
Participate in training programs as directed by the Service Manager.
Account for time and materials used in performing work duties.
Maintain a clean work area and perform work neatly and orderly.
Report shop tools, equipment, or vehicles that are unserviceable or unsafe to use.
Follow safety rules and regulations when performing work assignments.