Field Service Technician

Saft America, Inc.•Milwaukee, WI

About The Position

The Field Service Technician provides technical support and customer service through remote monitoring and diagnostics and/or directly at project sites. The role supports customer satisfaction, retention, and profitability by servicing utility-scale energy storage installations, including Li-ion battery solutions integrated with power conversion systems. Equipment includes batteries, inverters, medium-voltage power systems, and plant management systems.

Requirements

High school diploma or equivalent GED.
Ability to troubleshoot, test, repair, and service technical equipment.
Proven field service experience.
Ability to work flexible shifts and adapt to changing work schedules.
Familiarity with mobile tools and applications.

Nice To Haves

Technical degree or certification helpful.
At least 5 years of experience in energy storage, power generation, or power electronics preferred.

Responsibilities

Provide service and customer support during field visits, including integration of Li-ion battery solutions with power conversion systems at utility-scale energy storage installations.
Deliver battery operations and maintenance training to customers and third-party O&M contractors.
Manage scheduled and unscheduled onsite installation, repair, maintenance, commissioning, and testing tasks.
Diagnose technical issues and determine appropriate solutions.
Define product maintenance tools based on field-service experience and share findings with Saft ESS Product Engineering to support tool development.
Apply a safety-first culture across processes and execution activities.
Document field-service technical knowledge in revision-controlled work instructions, user and maintenance manuals, service processes, and procedures.
Cooperate with the technical team and share information across the organization.
Understand customer requirements and make appropriate recommendations and briefings.
Provide remote monitoring and diagnostics support for Saft's ESS installed base; troubleshoot field issues through data analysis and coordination with Saft ESS Engineering, Quality, and Safety teams.