Field Service Technician

SFC Payroll•Quincy, IL

22d

About The Position

The Field Service Technician supports CF Rail Services by providing high-quality onsite mobile railcar repairs at customer facilities. The role delivers customer service while ensuring repairs meet Association of American Railroads (AAR) requirements and are supported by accurate, industry-standard billing documentation. CF Rail Services provides railcar repair and maintenance services for railroads, private car owners, lessors, contract agents, and shippers across North America. The technician performs railcar inspections, repairs, air brake diagnostics and testing, and related field service work. The position requires use of the AAR Field Manual and other regulatory materials, adherence to safety requirements including wearing PPE, and completion of specified education and formal training. Work takes place indoors and outdoors, in varied weather and around heavy equipment. The position may require overtime, varied shifts, and travel within an established 200-mile region, including extended travel periods. The role is hourly and non-exempt, with a stated hiring range of $25.00–$29.00 per hour. It is eligible for the company’s benefits program.

Requirements

High school diploma or GED credential.
Successfully complete CF Rail Management–coordinated courses with a minimum score of 80%: AAR Billing Repair Card for Interchange Rules, Car Air Brakes (Chalk Talk Two), Guide to Freight Car Air Brakes, and Air Brake Training.
Proficiency in Microsoft Office Suite, BRC generation software, and shop operating systems.
Demonstrated ability to provide a high level of customer service by phone and through face-to-face interactions.
Ability to work collaboratively with colleagues and customers.
Strong active-listening skills.
Excellent verbal and written communication skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations in English.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply common-sense understanding to written, oral, or diagrammatic instructions and solve problems involving several concrete variables in standardized situations.
Ability to stand, stoop, bend, kneel, reach, climb, crawl, and crouch in strained or awkward positions for prolonged periods at heights up to 20 feet.
Ability to climb vertical ladders to staging or suspended platforms using hands, legs, and arms.
Ability to lift, carry, and set up equipment and components weighing up to 50 pounds.
Medical certification to wear a respirator and ability to wear one for prolonged periods.
Ability to perform air brake testing.
Ability to operate welding equipment, electrical and pneumatic tools, heavy equipment such as cranes and jacks, forklifts, mobile service trucks, and boom lifts.
Valid driver’s license and ability to drive company vehicles when necessary.
Ability to travel within an established 200-mile region and for extended periods.

Responsibilities

Perform and maintain all Field Service Technician job functions.
Conduct air brake diagnostic testing, address identified issues, and qualify brake systems in accordance with AAR specifications.
Inspect railcars for mechanical defects.
Perform basic pre-repair, in-process, and post-repair freight car inspections and repairs.
Use the AAR Field Manual and related regulatory materials proficiently.
Repair and reconstruct railcars damaged in railroad service using written instructions, technical drawings, and acquired institutional knowledge.
Complete the position’s education and formal training requirements.
Wear required personal protective equipment in designated areas.
Provide customer service through onsite repairs and accurate, industry-standard billing documentation.
Travel within the established 200-mile region and for extended periods when required.
Work overtime and/or varied shifts when needed to meet business demands.

Benefits

Comprehensive medical, dental, and vision insurance, including HSA and FSA accounts with employer contributions toward HSA.
Company-paid disability and life insurance.
401(k) plan with company match and additional end-of-year funding.
Paid vacation time tiered by tenure, personal time, and sick days.
10 paid holidays annually.
Paid parental leave and a monetary gift toward a 529 education account.
Confidential Employee Assistance Program.
Training and tuition reimbursement.
Community service and charity match opportunities.
Employee recognition programs and celebrations.