Field Service Technician
Visual Edge IT•Pleasanton, CA
•$25 - $30
About The Position
Visual Edge IT is seeking a skilled Field Service Technician for a field-based role maintaining, troubleshooting, and repairing office technology, including copiers, printers, and related equipment. The position combines technical expertise with customer service to maximize equipment uptime and client satisfaction. A company vehicle is provided, and comprehensive training is offered. Some travel is required.
Requirements
- Mechanical and electrical aptitude with proven troubleshooting skills.
- Strong customer service and communication skills.
- Knowledge of basic networking and computer systems.
- Ability to lift and carry 50 pounds regularly and occasionally up to 100 pounds.
- Valid driver’s license and insurability; eligibility to use a company vehicle is based on driving record.
Nice To Haves
- One or more years of industry experience.
- Prior experience servicing office equipment such as copiers and printers.
- Experience with Xerox, Ricoh, Kyocera, or HP equipment.
Responsibilities
- Respond quickly to service calls and complete effective, efficient repairs to maximize equipment uptime.
- Perform preventive maintenance and ensure copiers, printers, and related devices function properly.
- Diagnose technical issues using customer feedback, electronic data, and observations.
- Maintain customer satisfaction through clear communication and dependable service.
- Work with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
- Complete service documentation accurately, including parts usage, call closures, and meter readings.
- Provide feedback to improve processes and support continuous improvement.
Benefits
- Competitive pay
- PTO
- Seven paid holidays per year
- Training programs and opportunities for career development and internal promotion
- Medical insurance
- Health Savings Account (HSA)
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Voluntary life insurance
- Employee assistance program
- Wellness programs
- $25,000 life insurance policy at no cost to employees
- 401(k) program with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
