Field Service Technician

Federal Mfg•Deer Park, NY

13d•$28 - $37•Onsite

About The Position

Modern Packaging is seeking a Field Service Technician to join their growing Aftermarket team. This role is crucial for supporting customers and ensuring their equipment operates at peak performance. The ideal candidate will be a motivated technician based in the Deer Park, NY (Long Island Area) who excels at problem-solving and building strong customer relationships. As a trusted technical resource, you will be responsible for hands-on technical work, variety in your daily tasks, and the opportunity to travel while making a significant impact for customers.

Requirements

Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment.
High School Diploma required.
Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively.
Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management.
Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude.
Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada).

Nice To Haves

Associate's Degree in a related technical field (mechanical or electrical) preferred.
Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers.

Responsibilities

Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work.
Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training.
Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports.
Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management.
Train customer personnel during installation, commissioning, and maintenance activities.
While not traveling, support the Deer Park, NY facility by assembling and testing new machines and participating in customer Factory Acceptance Tests.
Maintain flexibility to adapt to diverse work environments and resolve issues quickly.