Field Service Technician

Intermountain Electronics•Pittsburgh, PA

22d•Remote

About The Position

Intermountain Electronics (IE) is seeking a remote Field Service Technician (Electrical) for its Eastern Region, based in or near Pittsburgh, Pennsylvania. The technician installs, repairs, tests, and maintains field equipment and IE products, diagnoses electrical, mechanical, and controls malfunctions, resolves quality and warranty issues, and performs preventive maintenance. The role requires documenting service work, responding promptly to customers, maintaining tools and a company vehicle, and following safety procedures. The technician also develops customer and subcontractor relationships and may mentor other technicians or subcontractors. The position reports directly to the National Service Manager. Work is based remotely, with extensive travel to project locations. A three-weeks-out, one-week-home rotation is common but not guaranteed; assignments may occasionally last four consecutive weeks or longer. Shorter assignments generally allow employees to return home on weekends, while extended assignments may require working away over weekends. The core schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m.; a 40-hour work week and overtime as needed are required. Service calls may require night or weekend support.

Requirements

At least three years of electrical, mechanical, commissioning, or assembly experience, including at least three years of field experience, or an equivalent combination of experience and education.
One to two years of business and contracting experience in a similar position, with an emphasis on supplier agreements with general or subcontractors.
Ability to develop professional relationships with subcontractors and customer onsite supervisors.
Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions professionally.
Ability to calculate voltage drop, cable runs, square footage, volume, Ohm’s law, and battery runtime.
Ability to work with multiple customers and subcontractors, build working relationships across diverse backgrounds, and resolve customer issues promptly.
Ability to solve practical problems with limited guidance and interpret instructions, diagrams, and schematics in written, oral, diagram, or schedule form.
Strong PC skills and proficiency in Microsoft Word, Excel, and Outlook.
Journeyman Electrician, HVAC, or Commissioning certification or license from any state, or an Electrical Engineering or technical degree with similar field experience.
Ability to work a 40-hour week and overtime as needed; service calls may require night or weekend support.
Must be based in or near Pittsburgh, Pennsylvania, or willing to relocate there, and be within a one-hour commute of Pittsburgh International Airport.
Must be willing and able to travel extensively, including overnight stays and extended assignments away from home.

Nice To Haves

Relocation may be available to eligible candidates.

Responsibilities

Install, repair, and test field equipment according to customer or manufacturer specifications and company procedures.
Diagnose and repair electrical, mechanical, and controls equipment malfunctions and warranty issues using diagnostic tools; replace faulty components, repair wiring, and troubleshoot software issues as needed.
Perform assembly, modifications, and quality-defect resolution on IE products and equipment, coordinating full resolution with IE plants, project managers, engineers, and quality teams.
Travel as needed to support projects in the region, elsewhere in the country, and occasionally overseas.
Complete receiving inspections with regional managers, subcontractors, and customers to help protect IE from unjustified warranty claims.
Assess warranty claims and work with the Regional Manager to evaluate their validity against codes, specifications, and requirements.
Perform preventive maintenance on electrical and mechanical equipment to optimize performance, prevent downtime, and support service revenue.
Document work performed, including the problem, resolution steps, and parts used, in professional service reports.
Respond promptly to client calls, emails, and text messages.
Maintain, inspect, and care for IE tools, equipment, and vehicles; complete monthly tool inventories, biweekly vehicle inspections, and monthly expense reports on time.
Follow onsite safety rules and procedures, including personal protective equipment and lockout/tagout practices, and promote and implement safety standards with employees and support networks.
Communicate with customers and internal teams to understand needs and provide timely solutions, including explaining problems, estimated repair times, and repair costs.
Respond to customer inquiries and complaints and resolve issues in a timely and satisfactory manner.
Develop relationships with customers, commissioning agents, and general contractors.
Complete IE-provided training, development, continuing product and service training, and safety training.
Mentor and help develop technicians or subcontractors who need training or knowledge of IE products and equipment.
Evaluate and approve subcontractor safety programs and safety ratings.
Maintain regular attendance, arrive on time for work and meetings, comply with IE Core Values and safety rules, and keep the work area safe and clean.

Benefits

Competitive salary
Paid time off
10 paid holidays
Medical and dental plans
Teladoc access to U.S. board-certified doctors, available 24/7/365
Employee Assistance Program
Company-paid life insurance
Supplemental vision, life, short-term disability, and long-term disability insurance
401(k) with company match up to 6% of base salary
Health Savings Account with available company match up to $2,000, based on family size
Paid parental leave
Company vehicle use