Field Service Technician

Pella• Roanoke, VA, US, VA

40d•$23 - $25•Onsite

About The Position

The Service Tech is responsible for servicing Pella products in area homes while providing exceptional customer experience. A successful Field Service Technician candidate has the desire to learn and has a positive outlook to turn challenges into opportunities.

Requirements

Knowledge of residential construction
Prior Windows and Doors experience
Ability to use hand tools
Must be able to work from ladders and scaffolding
Good communication skill for direct customer contact.
A valid driver’s license and clean driving record is required

Nice To Haves

Construction experience is a plus.
Computer experience preferred

Responsibilities

Responsible for repairs and adjustments which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s and roll screens.
Responsible for the preparation of field reports on product problems, collection of COD receipts and maintenance of service order and billing paperwork.
Awareness of service-related issues and the administration is a critical backbone to the support function of this position.
Responsible for preparation and cleanup of work area with careful attention to courtesy toward the homeowner's belongings and surroundings.
Additional duties as specified by management.
Ensuring quality customer service.
Responsible for driving a company vehicle.

Benefits

Competitive Compensation
Insurance (medical, dental, vision)- First of the month after 30 days of employment
401(k)/ 401(k) matching- 100% of the first 1% and 50% of the next 5% after 1 year of employment
Profit sharing
10 Paid Holidays
Vacation/ PTO
Life Insurance
Comprehensive benefit packages
Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
Work-Life Balance- We take pride in our employees having a well work-life balance