Field Service Technician - Roscoe

All World Machinery Supply Inc•Roscoe Township, IL

1d•$28 - $35•Onsite

About The Position

All World is your one-stop shop solutions provider for aftermarket machine tool spare parts, services, repairs, and custom-engineered applications. Our mission is to empower today's manufacturing customer with solutions that fit their personalized needs and budget. Our growth-oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency. As a Field Service Technician, you’ll ensure customer equipment runs safely and reliably by diagnosing issues, completing repairs, and restoring performance in the field. Key responsibilities include: - Travel to customer sites to inspect, troubleshoot, and repair machinery - Document findings, service actions, and recommended next steps - Communicate clearly with customers on status, timelines, and preventive care - Coordinate with internal teams for parts, technical guidance, and follow-up Your day begins by reviewing incoming service requests, confirming site details, and mapping an efficient travel plan. On location, you’ll walk the floor with the customer, gather symptoms, and methodically narrow down root causes. Between visits, you’ll provide concise updates, note what was completed, and outline practical maintenance suggestions. As you ramp up, you’ll lean on structured product and process training so you can navigate different shops and machine types with confidence and consistency.

Requirements

Strong mechanical aptitude and hands-on troubleshooting ability
Clear, professional communication with customers and teammates
Ability to work independently, manage time, and adapt to varied environments
Attention to detail and a proactive, learn-it mindset

Responsibilities

Travel to customer sites to inspect, troubleshoot, and repair machinery
Document findings, service actions, and recommended next steps
Communicate clearly with customers on status, timelines, and preventive care
Coordinate with internal teams for parts, technical guidance, and follow-up
Review incoming service requests, confirm site details, and map an efficient travel plan
Walk the floor with the customer, gather symptoms, and methodically narrow down root causes
Provide concise updates, note what was completed, and outline practical maintenance suggestions