FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Houston, TX

15d

About The Position

The Field Service Technician repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses equipment problems, performs mechanical repairs, verifies repairs, documents work, communicates with customers, and represents Equipment Depot professionally. The role requires maintaining the service van, coordinating its routine maintenance or other service needs, protecting customers and the public, and returning required paperwork and time records daily. The work environment varies among an office, job sites, and industrial locations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver’s license and clean driving record.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagram instructions and address problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to diagnose malfunctions.
Offer solutions to meet customer specifications and provide estimates when appropriate.
Inspect equipment and perform mechanical repairs after analyzing the breakdown.
Record complete repair descriptions on work orders, including the correct equipment model and serial number and the hour-meter reading.
Obtain customer signatures and communicate repair needs and completed work to customers.
Examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments.
Lubricate moving parts and drive repaired trucks to verify they conform to specifications.
Represent Equipment Depot to customers.
Maintain a professional image and keep the service van clean, both externally and internally.
Coordinate with operations or the service manager to schedule routine service van maintenance or address other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork to the field service coordinator daily, including work orders, fuel receipts, and sublet invoices.
Submit time cards by 9:00 a.m. daily; when dispatched to a job from home, call in time to the service administrator by 9:00 a.m.