FIELD SERVICE TECHNICIAN
About The Position
The Field Service Technician repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses malfunctions, recommends solutions, performs mechanical repairs, documents completed work, and communicates repair needs and results to customers. The role also involves inspecting safety devices, verifying repairs through operation of the equipment, maintaining a professional image and a clean service van, coordinating van maintenance, protecting customers and the public, and submitting service paperwork and time records daily. The work environment varies from office to job site to industrial locations.
Requirements
- High school graduate or GED.
- One to three months of related experience and/or training, or a combination of education and experience.
- Knowledge of internet software.
- Valid driver’s license and clean driving record.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret bar graphs.
- Ability to apply common-sense understanding to written, oral, or diagram-form instructions and solve problems involving several concrete variables in standardized situations.
Responsibilities
- Read work orders and observe and listen to trucks in operation to diagnose malfunctions.
- Offer solutions that meet customer specifications and provide estimates when appropriate.
- Inspect equipment and perform mechanical repairs after analyzing the breakdown.
- Record complete repair descriptions on work orders, including equipment model, serial number, and hour meter reading.
- Obtain customer signatures and communicate repair needs or completed work to customers.
- Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
- Lubricate moving parts and drive repaired trucks to verify conformance to specifications.
- Represent Equipment Depot to customers and maintain a professional image.
- Keep the service van clean, both externally and internally.
- Coordinate with operations or the service manager when the service van needs routine maintenance or has other service-related issues.
- Work in a manner that protects customers, Equipment Depot, and the public.
- Return paperwork to the field service coordinator daily, including work orders, fuel receipts, and sublet invoices.
- Submit time cards by 9:00 a.m. daily; when dispatched from home, call time to the service administrator by 9:00 a.m.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
