Field Service Technician 4

HOLT Group•San Antonio, TX

22d•Onsite

About The Position

The Field Service Technician IV provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions light and heavy construction equipment. The technician performs intermediate repairs with minimal supervision, tests repairs to verify proper operation, maintains customer and service records, and communicates job progress to supervisors and customers. The role also includes team leadership and mentoring, work-order quotation support, equipment and vehicle operation, and completion of required training. Travel is required and may involve overnight stays.

Requirements

More than four years of heavy equipment experience required.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their design, uses, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems.
Exceptional customer service skills.
Intermediate diagnostic and troubleshooting skills.
Planning and organizing skills, including prioritizing work, using time efficiently, and planning for additional resources.
Equipment or systems operation and control skills.
Ability to select the tools and equipment needed for a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and mechanical repair equipment.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble small objects.
Valid driver's license required.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Ability to meet the physical requirements, including frequently moving materials or equipment weighing up to 80 pounds, climbing ladders or equipment, and working underneath equipment.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Nice To Haves

Six or more years of heavy equipment experience.
High school diploma or equivalent.
MSHA certification.
Air conditioning certification.
Crane/Rigger certifications.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform intermediate off-site repairs and troubleshooting with minimal supervision.
Troubleshoot equipment, diagnose malfunctions, and analyze failures.
Remove and install parts and disassemble and assemble components to CAT specifications.
Test repairs, make adjustments, and verify proper equipment operation.
Complete job-related documents and service reports, order parts, maintain customer records, and access required databases.
Act as a team leader and mentor or coach other technicians.
Participate in quoting work orders.
Operate equipment and vehicles with necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks to meet flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain professionalism with internal and external customers, including personal appearance, and mentor lower-level technicians as needed.
Maintain regular and punctual attendance.
Perform other duties as assigned.