Field Service Technician

TOTAL WAREHOUSE INC•Waipahu, HI

13d•$25 - $35

About The Position

The Field Service Technician diagnoses, repairs, and performs preventive maintenance on lift trucks and material handling equipment. The role provides mechanical and electrical repairs while supporting equipment safety, reliability, and customer satisfaction. Working independently in the field, the technician uses diagnostic tools and technical expertise to serve customers and follow company and safety standards.

Requirements

High school diploma or equivalent.
Three to five years of prior mechanical experience in lift truck repair, automotive, large equipment, or a related industry, or related trade school education.
Valid driver's license, good driving record, and ability to safely operate lift trucks.
Excellent mechanical repair skills.
Excellent analytical and problem-solving skills.
Ability to visually diagnose mechanical issues.
Proficiency with computer diagnostic equipment and software.
Ability to read service and repair manuals and work orders.
Ability to read and understand electrical and hydraulic system schematics.
Ability to repair or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, and L.P. systems, power steering and transmissions, and engines, with limited supervision.
Excellent verbal and written communication skills.
Ability to work at a fast pace and under pressure.
Ability to work safely in a noisy area with many odors present.
Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds.
Good vision and ability to inspect equipment and repair work.
Ability to bend, stretch, push, pull, kneel, and squat to reach, clean, service, and repair machinery.
Physical ability to access all parts of forklift trucks needing repair or maintenance, including by kneeling or lying on the back.

Responsibilities

Troubleshoot, diagnose, and repair all makes of lift trucks and components.
Perform assigned Planned Maintenance (PM) on customer lift trucks.
Perform preventive maintenance and engine tune-ups on most makes of equipment independently and in a timely manner.
Operate the service van cleanly, safely, and securely, following required safety rules.
Assist with training and mentoring apprentice mechanics through on-the-job training.
Follow safety procedures and company policies.
Provide exceptional customer service and interact professionally with clients.
Identify and order necessary replacement parts.
Test lift equipment to verify repairs were completed correctly.
Ensure batteries for electric forklift trucks are fully charged.
Inspect lift equipment to ensure it is working properly and safely.
Use the TW Mobile application to process service calls and enter accurate service order details, including work descriptions, time tracking, technician notes and recommendations, service images, checklists, and required parts.
Perform other duties as assigned.