Field Service Technician
About The Position
The Field Service Technician installs, debugs, and maintains hardware and software products and components, primarily at customer premises. The role includes scheduled inspections, cleaning, minor repairs, product troubleshooting, and resolving or escalating operational issues according to established procedures. Technicians schedule services, complete required paperwork, and work with customers to support satisfaction and understanding of product functionality. The position develops familiarity with field service practices and procedures, with guidance from more experienced technicians as needed.
Requirements
- Education or equivalent work experience.
- At least 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
- Good written and verbal communication skills.
- A driver's license and driving record that satisfies Diebold Nixdorf's fleet requirements.
Responsibilities
- Use diagnostic tools and detailed analysis to troubleshoot hardware and software failures.
- Perform hardware repairs at the component level.
- Clean and adjust mechanical components.
- Configure and install applicable software.
- Perform routine preventive maintenance checks according to documented procedures.
- Refill consumables as directed.
- Install, move, add, change, and remove hardware and software products.
- Instruct and train customers on using and operating installed hardware and software.
- Participate in regular hardware and software training, including on-the-job, classroom, and web-based training.
- Participate in measures to achieve agreed KPIs.
- Assist with special projects as assigned.
- Schedule services, complete required paperwork, and work with customers to support satisfaction and understanding of product functionality.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
