Field Service Technician

Burroughs•Birmingham, AL

15d

About The Position

Burroughs is hiring a Field Service Technician to install, maintain, and repair multi-vendor cash automation and self-service equipment at customer sites. The role involves diagnosing technical issues, providing clear communication and follow-through to deliver a strong customer experience, and accurately managing tools, parts, and inventory. Technicians receive training on equipment across multiple vendors and platforms, with a company vehicle and a full set of tools provided. The position requires regular travel within an assigned local or regional territory. Most travel is same-day by car, although occasional overnight stays may be necessary based on service coverage and customer locations. Work schedules may vary with customer needs. Technicians generally work full-time hours, with evening, weekend, overtime, or on-call support sometimes required. The advertised pay range covers Field Service Technician levels 1 through 3, and pay is based on skills, experience, and competency in similar roles.

Requirements

Technical aptitude or a strong interest in learning electro-mechanical repair.
Excellent customer service skills and a positive, solutions-focused attitude.
Integrity, reliability, and professionalism in every interaction.
Strong organizational and communication skills.
Ability to work independently and as part of a team.
High school diploma or equivalent.
At least 21 years of age.
Valid driver’s license and at least two years of driving history.
Valid NRT Gaming License, or ability to pass applicable NRT Gaming License requirements for the state of application.
Ability to lift or move up to 75 lbs.

Nice To Haves

Associate’s degree.
Previous experience with ATMs, cash automation, or multi-vendor equipment.

Responsibilities

Install, maintain, and repair multi-vendor cash automation and self-service equipment.
Diagnose and resolve technical issues quickly and effectively.
Deliver an exceptional customer experience through clear communication and follow-through.
Manage tools, parts, and inventory accurately and carefully.
Travel to customer sites within an assigned local or regional territory.
Provide evening, weekend, overtime, or on-call support when required to meet customer service commitments.