Field Service Technician

OWL Services • Baltimore, MD

8d • $24 - $26

About The Position

OWL Services is hiring a Field Service Technician to service and install electronic equipment, including security and point-of-sale systems and EV charging stations. The technician completes service and maintenance work, troubleshoots equipment and system performance issues, and supports installations and upgrades. The role includes a 24/7 on-call rotation shared with other local technicians and overnight travel of up to 30–40%. Work is performed both indoors and outdoors.

Requirements

• Mechanical aptitude and troubleshooting skills.
• Must be able to work independently and be a strong problem-solver.
• Strong attention to safety and willingness to follow all safety protocols.
• Participate in a 24/7 on-call rotation with other technicians in the area.
• Ability to travel up to 30–40% overnight.
• High school diploma or equivalent.
• Good driving record.
• Ability to travel and possess air travel documents such as a REAL ID or passport.
• Proficiency using a computer and smartphone.
• Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist.
• Ability to climb a ladder and lift or carry up to 70 pounds.

Nice To Haves

• One or more years of experience working in an electrical capacity.
• Experience with point-of-sale systems such as Verifone or NCR.
• Experience with alarms.

Responsibilities

• Troubleshoot, inspect, replace, and repair electro-mechanical devices, including cash registers, coin changers, security equipment, alarms, and point-of-sale equipment.
• Manage EV charger testing requirements, including torque, thermal imagery, insulation (megger), and performance reports.
• Locate system performance issues and fix ground faults.
• Complete service requests and maintenance repairs in a timely and professional manner.
• Review work orders, manuals, and drawings to perform equipment maintenance and service correctly.
• Use testing devices and job-related hand and power tools.
• Provide support for new installations and upgrades when temporarily assigned to other geographical areas.
• Perform other duties as required.

Benefits

• 10 paid holidays
• Flexible time off
• 401(k) company match
• Health, dental, and vision insurance
• HSA and FSA
• Disability and occupational accident insurance
• Company-paid life insurance policy
• Employee Assistance Program (EAP)
• Paid training program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED