Field Service Technician - Orlando, FL

Getinge•Lake Mary, FL

1d•$34 - $43•Onsite

About The Position

The Field Service Technician for Getinge’s Orlando, Florida service territory provides maintenance, repair, troubleshooting, and technical support at customer locations and remotely. The role uses knowledge of mechanical, hydraulic, electronic, pneumatic, and plumbing systems, along with manufacturer instructions, documented procedures, tools, test equipment, and replacement parts. The technician also supports customers and sales activities, helps maintain service contracts, mentors Maintenance Technicians, completes required training and reporting, and meets applicable key performance indicators. The position includes a company vehicle program, credit card, and phone.

Requirements

Associate’s degree in a technical discipline, such as Electronics, Electro-Mechanical, or Biomedical Engineering, or equivalent, such as military training, or an equivalent combination of education and experience.
At least 3 years of related experience in a field-based technical service or technical maintenance/repair role; medical or life science device industry experience is preferred.
Technical proficiency using schematics, checklists, system diagrams, and associated tools to maintain and repair electronic, mechanical, hydraulic, pneumatic, or plumbing systems.
Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems.
Proficiency with hand tools and electronic test equipment.
Computer literacy, including familiarity with information technology concepts, personal computers, Microsoft Windows, and Microsoft Office applications.
Strong verbal and written communication skills in a customer-facing work environment.
Ability to work independently with minimal supervision.
Ability to follow documented procedures and protocols, including regulatory requirements.
Ability to work a flexible schedule when required by customer needs and accessibility protocols.
Valid driver’s license.
Ability to comply consistently with customer vendor credentialing processes and protocols.
Ability to work in close quarters and use both arms and legs for reaching, pulling, pushing, stooping, standing, climbing, lifting, turning, and kneeling.
Ability to lift at least 75 pounds.

Nice To Haves

Experience in the medical or life science device industry.

Responsibilities

Provide on-site and remote troubleshooting, repair, and technical support to customers within the assigned service territory.
Perform preventive and other scheduled maintenance at customer establishments using established procedures, proper tools, test equipment, and replacement parts.
Assist sales personnel in marketing Getinge equipment through joint calls, in-services, and sales leads.
Help maintain service contracts through high-quality work and customer service, and assist with contract renewals.
Comply with health and safety codes and procedures established by Getinge, customers, and regulatory agencies.
Establish and maintain positive working relationships with customers and Getinge personnel.
Serve as a technical mentor and field-based training resource for Maintenance Technicians.
Maintain competence through effective use of product information and technical data.
Prepare and submit required reports accurately and on time.
Meet or exceed applicable KPI requirements.
Manage expenses and inventory within guidelines set by the Area Manager, Service.
Provide services according to Getinge’s published warranty and maintenance contract policies.
Complete training required by Getinge training and certification processes, regulatory bodies, and quality systems.
Understand and follow environmental and health and safety policies, and bring potential environmental improvements or harmful activities to management’s attention.
Perform other related duties as assigned.