Dispatcher Field Service- Windows & Doors (Orlando, FL)

MITER Brands•Orlando, FL

1d•$20 - $25•Onsite

About The Position

The Field Service Dispatcher coordinates and optimizes daily schedules for 12–17 service technicians to support timely, efficient, high-quality service delivery. The role is based at 4105 34th St. in Orlando, Florida, and works Monday through Friday from 7:30 a.m. to 5 p.m., with possible overtime. Occasional domestic travel to other warehouse locations is required. The dispatcher reviews service requests, assesses job requirements and readiness, prioritizes service orders, optimizes routes, and coordinates with customers, technicians, distributors, internal teams, and third-party labor providers. The position maintains accurate service records and technician availability, balances workloads across regions, and collaborates with warehouse colleagues. The work is primarily office-based, with exposure to warehouse and job-site environments and occasional physical assistance moving materials. Compensation is $20–$25 per hour, based on experience. MITER Brands offers a comprehensive benefits package supporting employees and eligible spouses and dependents.

Requirements

High school diploma or GED preferred.
Proficiency with computers and office software, including Microsoft Outlook and Windows.
Strong organizational and time-management skills.
Ability to work independently and collaboratively in a team environment.
Problem-solving and decision-making abilities.
Strong verbal and written communication skills.
Ability to interact professionally with customers, distributors, technicians, and internal teams.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to read and interpret measurements, such as those from a tape measure.
Ability to identify potential risks or liabilities and escalate concerns appropriately.
Sound judgment in handling complex scheduling and service issues.
Ability to lift up to 75 pounds and assist with moving materials when needed.
Consistent daily attendance to maintain service levels and customer satisfaction.
Availability for overtime as needed.

Nice To Haves

Basic knowledge of window and door systems.
Prior experience in dispatching, scheduling, or service coordination.
Experience using service management or dispatch systems such as ServiceNow.
Bilingual English/Spanish skills, particularly in regions with a high Spanish-speaking customer base.

Responsibilities

Review incoming service requests and schedule them promptly in the service management system.
Assess service requirements, including equipment and labor needs and time estimates.
Manage and prioritize technician workloads, focusing on aging and high-priority service orders.
Confirm service readiness, including parts availability and required site inspections.
Optimize technician routes to reduce travel time and improve efficiency.
Contact customers to confirm appointments and provide scheduling updates.
Reschedule services as needed and proactively address scheduling conflicts.
Coordinate third-party or outsourced labor when required.
Maintain accurate scheduling records in ServiceNow or another applicable system.
Participate in scheduled team calls to review service status and priorities.
Communicate with technicians about job outcomes, work orders, and site issues.
Provide status updates to distributors and internal stakeholders as requested.
Update service records to reflect additional work, parts needs, or extended timelines.
Track and schedule technician availability, including time off and downtime.
Collaborate with warehouse team members to support operational continuity and cross-functional work.
Balance technician workloads across regions and assist with resource allocation when additional support is needed.