Field Service Tech II (Windows & Doors) (Sacramento, CA)

WWS Acquisitions LLC•Sacramento, CA

1d•Onsite

About The Position

The Field Service Technician II performs warranty and non-warranty repairs in customers’ homes throughout an assigned service territory. Technicians are based in Sacramento and travel throughout the metro area and surrounding territory to address window and door service needs. The role requires troubleshooting and construction knowledge to diagnose product issues, determine warranty eligibility, select corrective actions, and communicate findings professionally to customers and internal teams. The technician completes service appointments, documents work, coordinates parts and materials, and represents MITER Brands professionally. The role involves following company safety procedures, using required personal protective equipment, and safely operating company vehicles and equipment. Mandatory overtime may be required to meet customer and business demands, and work hours may need to be adjusted based on service schedules and workload.

Requirements

2–4 years of window and door installation, repair, or service experience.
Extensive knowledge of residential window and door products, hardware, troubleshooting, and repair techniques.
Ability to independently diagnose product issues and determine appropriate corrective actions.
Prior glass, window, door, or construction industry experience.
Valid driver’s license with a clean Motor Vehicle Record (MVR).
Ability to regularly lift up to 75 pounds.
Ability to safely climb ladders up to 40 feet and comfort working at heights.
Strong communication and customer service skills.
Ability to work mandatory overtime as needed to meet customer and business demands.
Ability to travel throughout the Sacramento metro area and surrounding service territory.
Flexibility to adjust work hours based on service schedules and workload requirements.

Nice To Haves

Experience servicing windows and doors in residential environments.
Ability to work independently and manage multiple service calls.
Experience performing warranty repairs, product inspections, and field troubleshooting.
Strong customer-facing experience and professionalism when working in occupied homes.

Responsibilities

Complete warranty and non-warranty service repairs in customers’ homes.
Adjust components, replace parts and hardware, perform water testing, and take measurements.
Diagnose product issues, determine warranty eligibility, and identify appropriate corrective actions.
Accurately and thoroughly document completed work.
Travel throughout the assigned territory and complete scheduled service appointments efficiently and professionally.
Review work orders for accuracy and completeness.
Requisition and manage repair parts and coordinate with internal teams to ensure materials are available.
Communicate professionally with homeowners and clearly explain repair findings and warranty determinations.
Represent MITER Brands in a positive and professional manner.
Follow company safety policies and procedures, wear required personal protective equipment, and safely operate company vehicles and equipment.