Field Service Tech II (Windows & Doors) (Sacramento, CA)
About The Position
As a Field Service Technician II, you will perform warranty and non-warranty repairs in customers' homes throughout an assigned service territory. Technicians are based out of Sacramento and travel throughout the metro area and surrounding territory to support customers with window and door service needs. The role requires troubleshooting skills, construction knowledge, the ability to diagnose product issues and determine warranty eligibility, and professional communication with customers and internal teams. The technician completes scheduled service appointments, reviews work orders, documents completed work, and coordinates parts and materials with internal teams. The position also requires safe operation of company vehicles and equipment, compliance with safety procedures, and use of required personal protective equipment.
Requirements
- 2–4 years of window and door installation, repair, or service experience.
- Extensive knowledge of residential window and door products, hardware, troubleshooting, and repair techniques.
- Ability to independently diagnose product issues and determine appropriate corrective actions.
- Prior glass, window, door, or construction industry experience.
- Valid driver's license with a clean Motor Vehicle Record (MVR).
- Ability to lift up to 75 pounds regularly.
- Ability to safely climb ladders up to 40 feet and comfort working at heights.
- Strong communication and customer service skills.
- Ability to work mandatory overtime as needed to meet customer and business demands.
- Ability to travel throughout the Sacramento metro area and surrounding service territory.
- Flexibility to adjust work hours based on service schedules and workload requirements.
Nice To Haves
- Experience servicing windows and doors in residential environments.
- Ability to work independently and manage multiple service calls.
- Experience performing warranty repairs, product inspections, and field troubleshooting.
- Strong customer-facing experience and professionalism when working in occupied homes.
Responsibilities
- Complete warranty and non-warranty service repairs at customers' homes.
- Adjust components, replace parts and hardware, perform water testing, and take measurements.
- Diagnose product issues and determine appropriate corrective actions.
- Document all work completed accurately and thoroughly.
- Travel throughout the assigned territory to customer locations.
- Complete scheduled service appointments efficiently and professionally.
- Review work orders for accuracy and completeness.
- Requisition and manage parts needed to complete repairs.
- Coordinate with internal teams to ensure materials are available for service calls.
- Communicate professionally with homeowners and clearly explain repair findings and warranty determinations.
- Represent MITER Brands positively and professionally.
- Follow company safety policies and procedures and wear required personal protective equipment.
- Operate company vehicles and equipment safely.
Benefits
- Competitive pay.
- 401(k) retirement plan with company match.
- Paid time off and paid holidays.
- Three comprehensive medical plan options.
- Prescription drug coverage.
- Dental insurance.
- Vision insurance.
- Teladoc virtual healthcare services.
- Employee Assistance Program (EAP).
- Annual Wellness Clinic.
- Company-paid life insurance.
- Voluntary life insurance.
- Company-paid short-term disability.
- Company-paid long-term disability.
- Supplemental hospital indemnity insurance.
- Critical illness insurance.
- Accident insurance.
- Tuition reimbursement program.
- Legal insurance.
- Identity theft protection.
- Pet insurance.
- Team member discount program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
