Site Service Specialist (Windows & Doors)

Jeld-Wen Inc.•Spokane, WA

3d•$26 - $43•Hybrid

About The Position

VPI Quality Windows, a commercial division of JELD-WEN, Inc., is seeking a Site Service Specialist (Windows & Doors) to join their team. This is a traveling position focused on providing field service to non-core regions and surge capacity to core regions. The role involves 50% travel as a service technician and 50% work in the service office. The purpose of this position is to have a “Service First” approach to field service.

Requirements

High School Diploma or GED
Knowledge and application of basic problem-solving skills
Ability to learn quickly and work well independently
Excellent time management skills and be able to prioritize activities
Ability to provide sound design judgment and technical knowledge in a professional manner
Strong interpersonal skills and the ability to effectively communicate (verbal/written)
Perform multifaceted projects in conjunction with daily activities
Must enjoy working with your hands
Valid Driver’s License and clean driving record
2 years building or repairing windows in a manufacturing or field service role
Professional interactions with customers
2 years of experience with computer skills - ERP, Salesforce, SharePoint

Responsibilities

Actively support and participate in the company’s safety and health program
Report unsafe conditions immediately to appropriate supervision
Perform in-field service repairs, evaluations, and inspections, per specified processes
Create Service Reports after each service call, accurately describe work completed through Autodesk
Interact professionally directly with customers and during potentially high stress interactions
Manage schedule to arrive on-site with necessary tools and materials to perform scheduled work
Accurately diagnose and report all product faults and failures
Ensure daily assigned tasks are completed
Complete schedule/work sheet daily
Ensure assistance is provided to Coordinators daily with orders, tasks, and any other assigned work
Responsible for helping Coordinators maintain great customer service and response times