Site Service Specialist (Windows & Doors)

Jeld-Wen Inc.•Statesville, NC

3d•$53,900 - $89,800

About The Position

JELD-WEN is seeking a Site Service Specialist for VPI Quality Windows, its commercial division focused on manufacturing windows and patio doors for multifamily construction. This is a “Service First” position that provides field service to non-core regions and surge capacity to core regions. The specialist spends approximately 50% of the time traveling as a service technician and 50% working in the service office. The role requires 50% travel, and overtime may be required. During field rotations, the specialist performs service repairs, evaluations, and inspections, prepares service reports through Autodesk, communicates professionally with customers, arrives on site with the required tools and materials, and diagnoses and reports product faults and failures. During service office rotations, the specialist completes assigned daily tasks and work sheets, assists coordinators with orders and other work, and helps maintain strong customer service and response times. The position follows a five-day weekly schedule. Service rotations are 7:00 a.m. to 3:30 p.m.; service office rotations are 6:00 a.m. to 2:30 p.m.

Requirements

High school diploma or GED.
Knowledge and application of basic problem-solving skills.
Ability to learn quickly and work well independently.
Excellent time-management skills and ability to prioritize activities.
Ability to provide sound design judgment and technical knowledge professionally.
Strong interpersonal skills and effective verbal and written communication.
Ability to perform multifaceted projects alongside daily activities.
Must enjoy working with their hands.
Valid driver’s license and clean driving record.
Two years of experience building or repairing windows in a manufacturing or field service role.
Experience interacting professionally with customers.
Two years of experience with computer skills, including ERP, Salesforce, and SharePoint.

Responsibilities

Actively support and participate in the company’s safety and health program.
Report unsafe conditions immediately to appropriate supervision.
Perform in-field service repairs, evaluations, and inspections according to specified processes.
Create a service report after each service call, accurately describing work completed through Autodesk.
Interact professionally with customers, including during potentially high-stress interactions.
Manage the schedule to arrive on site with the necessary tools and materials for scheduled work.
Accurately diagnose and report product faults and failures.
Complete assigned daily tasks and a schedule/work sheet each day during service office rotations.
Assist coordinators daily with orders, tasks, and other assigned work.
Help coordinators maintain excellent customer service and response times.