Field Service Tech II - (Window & Doors) Orlando, FL

MITER Brands • Orlando, FL

1d • $23 - $26 • Onsite

About The Position

The Field Service Technician II serves as a technical expert in the field, diagnosing and resolving window and door product issues while delivering a high-quality customer experience. The role independently performs service calls, repairs, adjustments, and product evaluations with minimal supervision across residential, commercial, and construction locations. The territory includes Florida, North Carolina, South Carolina, and Georgia, with consistent travel. The position is based at 4105 34th St., Orlando, FL, and includes one to two weeks of paid training in Venice, FL.

The schedule is Monday through Friday, 7:30 a.m. to 5 p.m., with overtime. Compensation is $23–$26 per hour, depending on experience. The position requires regular interaction with homeowners, builders, distributors, contractors, and internal teams; use of mobile devices and service software; and work in outdoor weather and active construction environments. Mandatory overtime may be needed to support customer and business requirements.

MITER Brands describes itself as an industry-leading organization focused on innovation, quality, and customer service, with opportunities for career growth, advancement, and professional development. Its benefits package includes competitive pay, a 401(k) with company match, paid time off, and other health, financial protection, and employee benefits. The company does not offer employer sponsorship; candidates must provide truthful information about U.S. work eligibility and any need for current or future sponsorship.

Requirements

• At least 2 years of hands-on window and door installation, service, or repair experience.
• Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
• Ability to independently diagnose and resolve window and door-related issues.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently with minimal supervision and within a team environment.
• Valid driver's license with a clean driving record in accordance with company policy.
• Ability to lift, carry, push, and pull materials, tools, doors, windows, and equipment up to 75 pounds as needed.
• Ability to frequently stand, walk, bend, kneel, climb, and reach throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.
• Comfort with heights and use of ladders.
• Ability to read and interpret technical instructions, specifications, work orders, and repair documentation.
• Ability to read a tape measure and perform basic mathematical calculations.
• Strong customer service mindset, communication and relationship-building skills, troubleshooting and problem-solving abilities, organizational skills, attention to detail, dependability, self-motivation, and safety focus.
• Ability to prioritize multiple service calls and work independently.
• Availability for mandatory overtime as needed.
• Ability to travel consistently in the service territory.

Nice To Haves

• Experience working directly with homeowners, builders, and contractors.
• Knowledge of impact-resistant and hurricane-rated window and door products.
• Bilingual English/Spanish skills.
• Aerial Lift Certification or ability to obtain certification within six months of hire.

Responsibilities

• Represent PGT and MITER Brands professionally during customer interactions.
• Communicate with homeowners, builders, distributors, contractors, and other customers about service-related concerns.
• Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend corrective actions.
• Safely operate hand tools and power tools.
• Document service calls, observations, repairs, and outcomes using mobile devices such as iPads or laptops.
• Submit accurate and timely service reports through company service software.
• Leave customer homes and job sites clean and in their original condition after service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Maintain proper inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Mentor and assist less experienced technicians as needed.
• Follow company safety policies and procedures.

Benefits

• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Three comprehensive medical plan options.
• Prescription drug coverage.
• Dental insurance.
• Vision insurance.
• Teladoc virtual healthcare services.
• Employee Assistance Program (EAP).
• Annual Wellness Clinic.
• Company-paid life insurance.
• Voluntary life insurance.
• Company-paid short-term disability.
• Company-paid long-term disability.
• Supplemental hospital indemnity insurance.
• Critical illness insurance.
• Accident insurance.
• Tuition reimbursement program.
• Legal insurance.
• Identity theft protection.
• Pet insurance.
• Team Member Discount Program.
• Paid training in Venice, Florida.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed