Field Service Technician

AMF Bakery Systems•Richmond, VA

About The Position

AMF Bakery Systems is hiring a Field Service Technician to install and commission AMF equipment at customer sites. The role includes mechanical and electrical installation, as well as inspecting, repairing, and maintaining equipment that has already been installed. Technicians also help prepare and execute installation work, communicate with project teams, provide basic customer training, and support customers with equipment and service needs. The position requires extensive weekly travel in North America and internationally. The ideal candidate has experience in the commercial baking industry, particularly with packaging, ovens, and proofers.

Requirements

Three years of field service experience in the food, bakery, or packaging industry.
Five years of electrical and mechanical experience in a high-speed bakery or other automated process equipment environment.
Willingness and ability to travel 75% in North America and internationally.
Operating understanding of variable speed drives, sensors, conveyors, PLCs, and OITs.
Background with Rockwell products, including SLC-500, PanelView Logix 5000, PanelView Plus, and associated communication software.
Programming capability, including understanding programmable logic control processes and making changes as directed.
Proficiency and troubleshooting ability with power transmission components, pneumatics, hydraulics, and electrical circuits.
Basic machine shop and fabrication skills, including modifying parts in the field, cutting and drilling materials, and dismantling, repairing, and reassembling mechanical devices.
Written and verbal communication skills to interact professionally with teammates and customers.
Ability to work extended days at customer sites, typically 8 to 12 hours, with occasional 24-hour day/night shift patterns.
Ability to perform significant physical activity, including bending, crawling, and moving as needed to install and maintain equipment.
Ability to supply and maintain personal tools, a tool bag, and diagnostic equipment.

Nice To Haves

Siemens PLC knowledge.
At least three years of commercial baking industry experience working on packaging, ovens, and proofers.

Responsibilities

Perform mechanical and electrical installation and commissioning of AMF equipment.
Inspect, repair, and maintain existing equipment.
Participate in installation preparation and execution, including pre-installation and post-installation meetings, and provide feedback through visit and inspection reports.
Provide action points for project action lists using assigned tools and templates.
Submit time and expense reports through assigned systems.
Coordinate with project managers, engineers, and installation leads before, during, and after work to ensure clear communication and continuous improvement.
Provide basic training to customer personnel on AMF equipment maintenance and operation.
Give the project team constructive feedback to help resolve technical and quality issues and identify improvements.
Support the 1st Line Support Engineer in resolving customer issues by phone or in person as needed.
Advise customers on parts, upgrades, and service, and introduce them to Customer Care offerings and contacts.