Field Service Technician

Visual Edge IT•Manchester, NH

6d•$24 - $26•Onsite

About The Position

Visual Edge IT is seeking a Field Service Technician to maintain, troubleshoot, and repair office technology, including copiers, printers, and related equipment. This field-based role combines technical expertise with customer service to maximize equipment uptime and client satisfaction. A company vehicle is provided, and comprehensive training is available. Some travel is required.

Requirements

Mechanical and electrical aptitude with proven troubleshooting skills.
Strong customer service and communication skills.
Knowledge of basic networking and computer systems.
Ability to lift and carry 50 pounds regularly and occasionally up to 100 pounds.
Valid driver's license and insurability; company vehicle eligibility is based on driving record.

Nice To Haves

At least 1 year of industry experience.
Prior experience servicing office equipment such as copiers and printers.
Experience with Xerox, Ricoh, Kyocera, or HP equipment.

Responsibilities

Respond quickly and complete effective, efficient repairs to maximize equipment uptime.
Perform preventive maintenance and ensure copiers, printers, and related devices function properly.
Diagnose technical issues using customer feedback, electronic data, and observations.
Maintain customer satisfaction through clear communication and dependable service.
Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
Complete service documentation accurately, including parts usage, call closures, and meter readings.
Provide feedback to improve processes and support continuous improvement.