Field Service Technician

Veolia Environnement SA•New London, CT

4d•Onsite

About The Position

Performs field maintenance, inspection, installation, and repairs on storm, distribution, and collection systems. Work includes line locating and inspections, replacing and installing meters, making service taps and system connections, and inspecting, installing, and maintaining valves and hydrants. The role also performs service-line inspections, investigates leaks and high-bill service orders, and carries out routine and preventative equipment maintenance. The technician uses tools and measuring devices to diagnose and repair equipment, then reassembles and tests it to restore safe, efficient operation. The position operates company service vehicles, maintains a clean work area, follows safety and environmental policies, and reports operational problems promptly to a Lead or Supervisor. It may include assistance with emergency valve shut-outs and rotational 24-hour emergency on-call duty. Most work takes place in the field, with occasional work in an office, maintenance, or repair shop. The role is typically outdoors for 85% of the time and may involve inclement weather and exposure to operational hazards, including fumes, dust, toxic or caustic chemicals, noise, rotating machinery, high pressure, temperature extremes, slippery surfaces, water, and electrical hazards. Emergency response may require work outside normal hours, including weekends and holidays. The position requires a high school diploma or GED, a valid driver’s license and safe driving record, and six months to two years of related experience. The employee must acquire a Class B CDL within one year of hiring. Training includes field service procedures, safety, confined space, OSHA and quality, equipment inspection and repair, customer service, and computer or systems use as needed. Forklift certification may be required by the site.

Requirements

High school diploma or GED.
Ability to read, write, and comprehend English, including maps and operational, maintenance, safety, and quality instructions, and to carry out verbal and written instructions.
Six months to two years of experience in a related position, with the ability to comprehend specifications, drawings, and manuals.
Experience using power, pneumatic, hydraulic, and hand tools.
Experience using pressure gauges and precision measuring instruments.
Ability to perform basic mathematical calculations.
Ability to use a computer or computer device for record keeping.
Ability to learn and independently perform assigned duties and meet or exceed production and quality goals.
Ability to work in a team environment and readily assume additional or new responsibilities.
Ability to work and communicate effectively with clients, management, and the general public.
Valid driver’s license and safe driving record.
Must acquire a Class B CDL within one year of hiring.
Must become proficient in the care and use of site-specific PPE, gas detectors, and confined-space equipment.
Ability to meet the physical demands of the role, including walking up to five miles per shift, working at heights up to 50 feet and in confined spaces, and lifting and carrying 50 pounds (occasionally 60 pounds).
Must be able to respond to emergencies that may require working after normal hours, on weekends, or holidays.

Nice To Haves

Some vocational training and mechanical aptitude.
Forklift certification if required by the site.

Responsibilities

Perform inspections for service-line repairs, replacements, and leaks.
Perform system locates and investigate leak and high-bill service orders.
Learn to install taps on PVC, metallic, and poly pipe and record required tap documentation.
Inspect meters, valves, and hydrants; troubleshoot to determine required repairs.
Dismantle equipment, repair defective parts using hand and power tools and precision measuring and testing devices, then reassemble and test equipment.
Perform new meter installations.
Perform routine and preventative maintenance on equipment.
Promptly report operational problems to a Lead or Supervisor.
Clean equipment and work areas and dispose of waste according to safety and environmental policies.
Operate vehicles for field service purposes.
Assist with emergency valve shut-outs as needed.
Respond to emergencies, which may require work after normal hours, on weekends, or holidays.
Work toward increased skills in additional functional areas or advanced skills and certifications; may perform more advanced functions as part of training and development.