Field Service Technician

The Raymond Corporation • East Syracuse, NY

7d

About The Position

Pengate Handling Systems is seeking a skilled, customer-focused Field Service Technician to diagnose and repair material handling equipment at customer sites. The technician communicates directly with customers, performs inspections and maintenance, and helps keep equipment operating safely and efficiently. The role involves independent field work, customer relationship-building, and responsibility for completing accurate service documentation and maintaining a company-provided service vehicle and parts inventory.

The position serves as a technical resource for customers and internal teams and covers repairs ranging from basic to advanced. Technicians are expected to work safely, follow company policies and industry best practices, and represent Pengate professionally at customer sites. The company describes itself as the premier Raymond Solutions & Service Center in the Northeast and provides Raymond forklifts and equipment alongside material handling solutions.

Requirements

• Experience in mechanical, electrical, automotive, material handling, or related repair fields.
• Valid driver’s license and clean driving record.
• Strong troubleshooting and problem-solving mindset.
• Effective communication skills with customers and internal teams.
• Ability to work independently in the field.
• Focus on producing accurate paperwork and documentation.

Responsibilities

• Serve as a trusted technical resource for customers and internal teams.
• Diagnose, troubleshoot, and repair material handling equipment, including basic and advanced repairs.
• Perform comprehensive forklift inspections to identify needed repairs and proactive maintenance.
• Communicate with customers about repair needs, timelines, cost changes, and additional service recommendations.
• Work safely and follow company safety policies and industry best practices.
• Complete accurate, organized service documentation and submit it within required timelines.
• Maintain and safely operate a company-provided service vehicle, including its parts inventory.
• Keep work areas clean, organized, and professional at customer sites.
• Represent the company through professional appearance, communication, and customer service.

Benefits

• Competitive compensation.
• Company service vehicle and gas card.
• Medical, dental, and vision coverage.
• 401(k).
• Training and development opportunities.
• Stable, growing industry with long-term customer relationships.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed