Field Service Technician

Joerns Healthcare•Sacramento, CA

16d

About The Position

The Field Service Technician delivers, picks up, and services company products at customer facilities in a timely and professional manner. The role includes educating patients and caregivers on safe product operation and use, maintaining and repairing products, completing warehouse and shop duties, caring for and maintaining vehicles, and tracking inventory. The technician delivers and sets up products according to schedule, demonstrates their proper use, handles products securely, and helps ensure a safe environment for patients. The role also involves completing vehicle safety checks, driving in compliance with traffic laws and applicable DOT regulations, checking electrical outlets and the surrounding environment when delivering electrically powered home medical equipment, and completing required paperwork in accordance with HIPAA guidelines. The position rotates on-call availability with other Field Service Technicians, including nights and weekends, and may involve travel for up to two weeks at a time. The technician cleans, disinfects, repairs, and quality-checks products, completes required training, and performs other assigned duties.

Requirements

High school diploma or equivalent.
Two years of customer interface or comparable experience.
Dedication to providing outstanding customer service.
Ability to work extended hours, including some evenings and weekends, and to travel.
Ability to safely lift, push, or pull up to 100 pounds, with or without accommodations.
Ability to transport deliveries safely and responsibly according to the manifest, company procedures, and applicable DOT regulations.

Nice To Haves

Previous driving or delivery experience.
Previous durable medical equipment (DME) experience.
Computer skills, including experience with Outlook email, Microsoft Excel, and smartphones such as iPhone or Android.
Ability to work independently and in a team environment.
Good verbal and written communication skills and good organizational skills.

Responsibilities

Deliver and set up products for customers and patients according to the arranged schedule, in a timely and professional manner.
Instruct and demonstrate to patients, caregivers, and nurses the proper and safe use of products.
Load and unload products in an orderly and secure manner, following established policies and procedures.
Complete vehicle safety checks according to established procedures.
Drive safely and defensively, obeying traffic laws.
Provide a safe environment for patients.
When delivering electrically powered home medical equipment, check electrical outlets for power and observe the surrounding environment for concerns according to established procedures.
Complete required paperwork for product deliveries, pickups, and service, and follow HIPAA guidelines.
Rotate on-call availability with Field Service Technicians, including nights and weekends; travel for up to two weeks at a time as needed.
Clean, disinfect, repair, and quality-check products as required and according to established procedures.
Complete all required training.
Perform other assigned duties.
Track inventory and complete product care and maintenance, product repair, warehouse and shop duties, and vehicle care and maintenance.