Field Service Technician
About The Position
The Field Service Technician services and installs electronic equipment, including security point-of-sale systems and EV charging stations. The role troubleshoots and repairs electro-mechanical devices, performs EV charger testing, addresses system performance issues and ground faults, and completes service and maintenance requests. Work may include temporary assignment to other geographic areas to support installations and upgrades. The position includes a 24/7 on-call rotation with other technicians and overnight travel of up to 30–40%. Work is performed indoors and outdoors and involves moderate to strenuous physical activity.
Requirements
- Mechanical aptitude and troubleshooting skills.
- Ability to work independently and strong problem-solving skills.
- Strong attention to safety and willingness to follow safety protocols.
- Participate in a 24/7 on-call rotation with other technicians in the area.
- Ability to travel overnight up to 30–40%.
- High school diploma or equivalent.
- Good driving record.
- Ability to travel and possess air travel documents, such as a REAL ID or passport.
- Proficiency using a computer and smartphone.
- Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist; climb a ladder; and lift or carry up to 70 pounds.
Nice To Haves
- One or more years of experience working in an electrical capacity.
- Experience with POS systems such as Verifone or NCR.
- Experience with alarms.
Responsibilities
- Troubleshoot, inspect, replace, and repair electro-mechanical devices, including cash registers, coin changers, security equipment, alarms, and point-of-sale equipment.
- Manage EV charger testing requirements, including torque, thermal imagery, insulation (megger), and performance reports.
- Locate system performance issues and fix ground faults.
- Complete service requests and maintenance repairs in a timely and professional manner.
- Review work orders, manuals, and drawings to perform equipment maintenance and service correctly.
- Use testing devices and hand and power tools related to the job.
- Temporarily work in other geographic areas to support new installations and upgrades as needed.
- Perform other duties as required.
Benefits
- 10 paid holidays
- Flexible time off
- 401(k) company match
- Health, dental, and vision insurance
- HSA and FSA
- Disability and occupational accident insurance
- Company-paid life insurance policy
- Employee Assistance Program (EAP)
- Paid training program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
