Field Service Technician
About The Position
The Field Service Technician travels to customer sites to start up, test, inspect, maintain, troubleshoot, and repair Rohner finishing systems. The role works with mechanical and electrical equipment, interprets technical documentation, and coordinates with Customer Service, Project Management, and Engineering to prepare for and resolve service issues. The technician trains customers in safe equipment operation, routine maintenance, and basic troubleshooting; prepares service documentation and parts or change-order requests; and maintains accurate records of work performed and equipment findings. The role also reports technical findings and recurring design, installation, or manufacturing concerns to relevant internal teams, while addressing customer concerns professionally and following jobsite safety requirements. Extensive travel is required, including overnight assignments and occasional weekends. Candidates located in the South or Central United States are preferred.
Requirements
- Experience or demonstrated ability in industrial equipment startup, mechanical or electrical troubleshooting, equipment installation, maintenance, or related field service work.
- Ability to interpret blueprints, drawings, electrical schematics, and technical specifications.
- Proficiency with common hand tools, measurement devices, electrical testing instruments, and diagnostic equipment.
- Ability to perform practical electrical-load and airflow calculations related to serviced equipment.
- Strong technical problem-solving skills, attention to detail, and sound time management in a changing field schedule.
- Clear verbal and written communication skills, including the ability to train customers and collaborate with cross-functional teams.
- Commitment to professional customer service, safe work practices, and accurate service documentation.
- Ability to travel extensively, including overnight assignments and occasional weekends.
- Ability to lift and carry at least 50 pounds; climb ladders at least 25 feet high; maneuver through spaces as small as 2 feet by 2 feet; step or climb over barriers up to 3 feet high; lift or hold 10 pounds overhead; work while wearing a safety harness; stand and walk for 8 hours with standard breaks; wear a required mask or respirator subject to applicable clearance and fit testing; and bend, kneel, crouch, reach, and climb as needed.
- Ability to wear required PPE, including a hard hat, safety glasses, safety harness, and safety boots.
Nice To Haves
- Valid driver’s license.
- Candidates located in the South or Central United States.
Responsibilities
- Perform on-site startup, functional testing, inspections, preventive maintenance, troubleshooting, and repair of Rohner finishing systems.
- Diagnose and repair mechanical and electrical equipment, including motors, transformers, lighting, controllers, circuit breakers, heating and cooling units, and related components.
- Install, adjust, repair, or replace devices and parts using appropriate tools and testing equipment.
- Read and interpret blueprints, technical drawings, schematics, specifications, and equipment documentation; perform basic electrical-load and airflow calculations as needed.
- Coordinate with Customer Service, Project Management, and Engineering to understand service issues and prepare for customer site visits.
- Train customers in safe equipment operation, routine maintenance, and basic troubleshooting through classroom-style and hands-on instruction.
- Prepare electronic service work orders, replacement-part requisitions, and project change orders, and coordinate follow-up maintenance visits as needed.
- Review job files and sales orders to help determine whether replacement parts or service are warranty-related or billable.
- Maintain complete records of service hours, parts used, repairs, startup documentation, testing results, and field service findings.
- Provide technical field reports confirming equipment operation against functional specifications and customer requirements.
- Communicate recurring design, installation, or manufacturing concerns to Engineering, Design, and Production through nonconformance reporting processes.
- Address customer concerns professionally, communicate progress and resolutions, and follow company procedures and applicable jobsite safety requirements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
