Field Service Technician
About The Position
The Field Service Technician delivers, sets up, picks up, and services Joerns-owned equipment in patients’ homes and customer facilities. The role includes educating patients, family members, caregivers, and nursing staff on safe and proper equipment use, and cleaning, disinfecting, repairing, and quality-checking products. It calls for empathy, compassion, emotional intelligence, safe driving, and careful handling of equipment and documentation. Hands-on and continuing training are provided. The schedule is 10:00 a.m. to 6:30 p.m., with paid rotating on-call availability, including nights and weekends when required. The role may require extended hours, some evenings, weekends, and travel.
Requirements
- High school diploma or equivalent.
- Valid driver's license.
- Two years of customer service or comparable experience.
- Ability to read and follow instructions, use maps or GPS, and perform basic math.
- Strong commitment to first-class customer service and compassionate professional conduct.
- Ability to work extended hours, including some evenings and weekends, and travel if required.
- Ability to work with minimal supervision and exercise sound judgment in the manager’s absence.
- Ability to safely lift, push, or pull up to 50 pounds, with or without accommodations.
- Must possess or be able to complete Department of Transportation (DOT) physical requirements.
- Ability to use phone technology.
Nice To Haves
- Previous driving or delivery experience.
- Previous durable medical equipment (DME) experience.
- Computer skills, including Outlook email, Microsoft Excel, and iPhone or Android smartphones.
- Ability to work independently and in a team environment.
- Good verbal and written communication skills and organizational skills.
- Previous patient care experience.
Responsibilities
- Deliver, timely set up, and pick up Joerns-owned equipment for patients.
- Instruct and demonstrate proper, safe equipment use to patients, caregivers, and nursing staff.
- Drive and work safely, following traffic laws and company procedures.
- Complete pre-trip and post-trip vehicle safety inspections.
- Complete required paperwork and electronic documentation for equipment deliveries, pickups, and service, while adhering to HIPAA guidelines.
- Rotate paid on-call availability with team members, including nights and weekends when required.
- Clean, disinfect, repair, and quality-check products according to established procedures.
- Complete required and continuing education training.
- Load and unload equipment safely and orderly according to company procedures.
- Provide compassionate and empathetic service to customers and patients.
- Transport deliveries according to the manifest and in compliance with company procedures and applicable DOT regulations.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and short-term disability.
- 401(k) program with company match.
- Flexible Spending Accounts.
- Paid vacation and holidays.
- Hands-on training.
- Potential to earn a quarterly safety-vehicle bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
